Summary
Overview
Work History
Education
Skills
Timeline
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Dreiden Rey Navarro

Loma Linda,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Always eager to learn and willing to take on added responsibilities to meet company goals.

Overview

4
4
years of professional experience

Work History

Slot Attendant

Yaamava Resort & Casino
06.2024 - Current
  • Provided timely support to other departments as needed, fostering positive working relationships across the casino property.
  • Supported seamless operations during busy periods by effectively multitasking and prioritizing responsibilities as needed.
  • Repaired problems and maintained machines in good working order.
  • Promoted responsible gaming practices, intervening when necessary to prevent potential problem gambling behavior.
  • Connected with guests on personal level to build loyalty.
  • Dispensed machine payouts and provided change for players.
  • Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
  • Documented exchanges accurately, reconciled transactions and processed authorization forms.
  • Troubleshot machine malfunctions and diagnosed root causes.
  • Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.

Front Line Cashier

Yaamava Resort & Casino
05.2021 - 06.2024
  • Assisted customers with cashing out chips and ticket vouchers
  • Maintained accurate cash drawers with diligent attention to cash, credit and debit transactions
  • Performed fast financial transactions to minimize long register lines
  • Preparing paperwork and money to allow slot attendants to pay out patrons for their jackpots on the floor
  • When in back of house windows, responsible for paying employees from all departments out for their tips and sending out/receiving chips credits/fills from the Table Games department
  • Performed cash count-out at end of every shift
  • Enhanced customers' experiences, anticipating needs and resolving service concerns
  • Followed thorough procedures/policies to ensure company and customer's informational safety per compliance.
  • Handled customer complaints calmly and professionally, finding solutions that benefited both the customer and the store.

Cashier

Raising Canes
02.2020 - 07.2021
  • Bagged, boxed or wrapped food orders for customers
  • Engaged customers in pleasant conversation while completing cash register transactions
  • Kept clean, organized and well-stocked self-serve areas in and out of the kitchen
  • Redeemed coupons, loyalty points and benefits for purchased items
  • Worked in the kitchen frying the chicken/fries, toasting the bread via stove all in all to ensure the customers receive fresh food in a timely manner
  • Balanced cash drawer at beginning and end of each shift.

Education

Redlands High School
Redlands, California
06.2020

Skills

  • Problem Solving
  • Money Handling
  • Attentive
  • Customer Service
  • Cash Management
  • Troubleshooting systems
  • Patience and Empathy
  • Strong Communication Skills
  • Efficient multitasking

Timeline

Slot Attendant

Yaamava Resort & Casino
06.2024 - Current

Front Line Cashier

Yaamava Resort & Casino
05.2021 - 06.2024

Cashier

Raising Canes
02.2020 - 07.2021

Redlands High School

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Dreiden Rey Navarro