Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Savage

Summary

Proven leader and problem-solver with extensive experience at Amazon, adept in data management and fostering teamwork. Excelled in enhancing customer satisfaction and streamlining processes, demonstrating a fast learning ability and critical thinking. Achieved significant improvements in efficiency and safety, showcasing a commitment to excellence and a knack for exceeding expectations.

Overview

13
13
years of professional experience

Work History

Fulfillment Associate

Amazon
08.2019 - Current
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Followed procedures at all times for personal and team safety.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Operated forklifts and pallet jacks to safely transport and manage materials to and from warehouse.
  • Picked and packed order items.
  • I have work in almost every area withing the warehouse facilities i have picked, packed, and stowed. Worked i processing damages, customer returns and recycles.
  • I have been a problem solver, and a PG in multiple facilities so i know multiple processes

Certified Credit Counselor

M&T Bank
12.2015 - 08.2019
  • Resolved routine credit and collection situations and requested assistance on highly sensitive accounts.
  • Analyzed and evaluated credit applications and financial information, and approved credit lines to pre-defined limit.
  • Investigated and researched credit and undistributed balances on accounts, working through to resolution.
  • Conducted thorough research on industry trends and best practices in order to stay informed about new developments in credit counseling services.
  • Maintained strict confidentiality while handling sensitive client information and adhering to industry regulations.
  • Enhanced company reputation by delivering exceptional customer service and building strong relationships with clients.
  • Collaborated with creditors to negotiate favorable terms, lowering interest rates and monthly payments for clients.
  • Streamlined internal processes, improving efficiency in case management and documentation procedures.
  • Worked with multiple different computer applications and sites to ensure the most accurate information was given to the clients

Call Center Representative

Sitel
02.2011 - 11.2015
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

High School Diploma -

Cape Henlopen High School
Lewes, DE
06.2009

Skills

  • Teamwork and Collaboration
  • Willing to Learn
  • Fast Learner
  • Team Leadership
  • Critical Thinking Capacity
  • Computer Software
  • Documentation accuracy
  • Time Management Competence
  • Data Entry
  • Data Management
  • Fast Typing Speed
  • Excellent Communication

Timeline

Fulfillment Associate

Amazon
08.2019 - Current

Certified Credit Counselor

M&T Bank
12.2015 - 08.2019

Call Center Representative

Sitel
02.2011 - 11.2015

High School Diploma -

Cape Henlopen High School

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Brittany Savage