Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Brittany Schrager

Hudson,FL

Summary

Adaptable and ambitious Operations Manager with an outstanding ability to manage multiple tasks and prioritize work efficiently. Detail-oriented in problem-solving, planning, and ensuring productivity and accuracy of work. Documented strength in training and developing team members, while providing quality assurance to meet company goals. Adept at working closely with all levels of management to ensure smooth operations. Eager to lend combined knowledge, skills, and experience with a passion for growth to contribute to your organization immediately.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Supervisor Revenue Cycle

FirstSource Solutions USA
06.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Generated reports detailing findings and recommendations.
  • Created and managed project plans, timelines, and budgets.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Operations Manager

Aspirion Health Resources
08.2023 - 04.2024
  • Developed key performance indicators for team of 43 direct reports, monitoring progress toward goals and providing actionable feedback to staff members.
  • Maintained strict adherence to regulatory guidelines through diligent monitoring of policy changes impacting revenue cycle.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Performed root cause analysis to identify issues affecting revenue cycle performance, implementing corrective actions to drive improvement.
  • Organized weekly meetings with internal leadership and stakeholders and coordinated monthly client calls with facility leadership to provide up to date information on KPI's and trending information.
  • Served as a subject matter expert on reimbursement regulations, maintaining up-to-date knowledge of industry best practices and compliance requirements.

Medical Billing and Revenue Cycle Supervisor

Professional Billing Innovations Inc.
03.2018 - 04.2023
  • Implemented robust denial management strategies that significantly reduced lost revenue due to denied claims or appeals processes failures.
  • Performed root cause analysis to identify issues affecting revenue cycle performance, implementing corrective actions to drive improvement.
  • Managed multiple accounts receivable aging, ensuring timely follow-up on outstanding balances and prompt resolution of discrepancies.
  • Established strong relationships with insurance carriers, improving communication channels for efficient claim processing and dispute resolution.
  • Monitored department KPIs and employee performance and adjusted plans to meet daily and monthly goals.

Education

Bachelor of Applied Science - Health Care Administration

Purdue University Global
West Lafayette, IN
12-2025

Micro Credential - Psychology

Purdue University Global
West Lafayette, IN
12-2025

High School Diploma -

The Academy At Port Charlotte
Port Charlotte, FL
06.2004

Skills

  • Performance Management
  • Healthcare compliance
  • Staff Development and Training
  • Denial Resolution
  • Root Cause Analysis
  • Complex Problem-solving
  • Microsoft Office
  • Project management
  • Epic, SammyUSA, Patient Fusion, CUBBS, HealthLogic experience
  • Inventory control
  • Report Preparation
  • Operations management

Accomplishments

    President, The International Honors Society in Psychology (Psi Chi)-2/2022

    The National Honors Society of Collegiate Scholars (NSCS)-10/2022

    The National Honors Society of Leadership and Success (NSLS)-11/2022

    The National Honors Society of Colligate Leadership and Achievement (SCLA)-04/2023

    Phi Theta Kappa Honors Society (PTK)-10/2024

Certification

Foundations of Leadership Certification (NSLS)

Timeline

Supervisor Revenue Cycle

FirstSource Solutions USA
06.2024 - Current

Operations Manager

Aspirion Health Resources
08.2023 - 04.2024

Medical Billing and Revenue Cycle Supervisor

Professional Billing Innovations Inc.
03.2018 - 04.2023

Bachelor of Applied Science - Health Care Administration

Purdue University Global

Micro Credential - Psychology

Purdue University Global

High School Diploma -

The Academy At Port Charlotte

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Brittany Schrager