BRITTANY SCHREIBER
Henderson,NV
Summary
Dynamic and patient-focused relationship manager with over 9 years of experience in navigating complex client needs and resolving access barriers while coordinating seamlessly across cross-functional teams. Demonstrated expertise in managing high-touch caseloads, analyzing data to inform strategic decisions, and communicating effectively with diverse stakeholders. Proficient in Salesforce CRM, process optimization, and sensitive data handling, ensuring compliance and efficiency. Committed to building trust, educating clients, and delivering tailored solutions that enhance access, satisfaction, and overall outcomes.
Overview
14
14
years of professional experience
Work History
Account Manager
Enterprise Fleet Management
09.2015 - Current
- - Manage a high-volume portfolio of clients, delivering personalized service plans and resolving complex needs through proactive coordination and follow-up.
- - Serve as primary point of contact, building long-term relationships with clients and stakeholders while ensuring timely resolution of barriers impacting service delivery.
- - Utilize Salesforce CRM to track interactions, maintain accurate records, and analyze data to prioritize accounts and improve outcomes.
- - Collaborate cross-functionally with internal teams to coordinate solutions, streamline processes, and ensure a seamless client experience.
- - Identify gaps in service or workflow and implement improvements, increasing operational efficiency and client satisfaction.
- - Handle sensitive and confidential client information in compliance with company policies and professional standards.
- - Provide education and guidance to clients on products, services, and processes, ensuring understanding and informed decision-making.
- - Mentor and train team members, contributing to onboarding, skill development, and knowledge sharing across departments.
- - Consistently exceed performance goals, ranking in the top 5% company-wide.
Brand Ambassador
BettingHero
09.2020 - 11.2022
- - Delivered in-person, high-touch customer engagement, educating users and guiding them through onboarding processes.
- - Analyzed user data and feedback to identify barriers and improve user experience.
- - Built and maintained strong relationships through consistent communication and follow-up.
- - Trained new users and team members.
- - Ranked in the top 3% performance group.
Account Technician II
Illinois State University Foundation
02.2013 - 09.2015
- - Managed accounts receivable processes and prepared financial reports ensuring accuracy and compliance.
- - Coordinated across departments to gather and reconcile data for reporting.
- - Led regulatory project registering the organization across all 50 states.
- - Processed complex financial transactions.
Customer Service Representative
State Farm Insurance
07.2012 - 02.2013
- - Assisted clients with insurance-related inquiries and explained policies and coverage.
- - Performed data analysis and reporting.
- - Improved communication systems to enhance customer experience.
Education
Bachelor of Arts - Finance, Minor in Accounting
Illinois State University
Skills
- - Salesforce CRM
- - Microsoft Office Suite
- - Data Analysis & Reporting
- - CRM Reporting & KPI Tracking
- - Strong interpersonal and communication skills
- - High emotional intelligence and empathy
- - Ability to manage sensitive situations professionally
- - Independent and team-based problem solving
- - Adaptability in complex environments
Timeline
Brand Ambassador
BettingHero
09.2020 - 11.2022
Account Manager
Enterprise Fleet Management
09.2015 - Current
Account Technician II
Illinois State University Foundation
02.2013 - 09.2015
Customer Service Representative
State Farm Insurance
07.2012 - 02.2013
Bachelor of Arts - Finance, Minor in Accounting
Illinois State University
Core Competencies
- Case Management & Care Coordination
- Patient / Client Advocacy
- Insurance & Access Navigation (Transferable)
- Cross-Functional Collaboration
- Salesforce CRM & Data Tracking
- Relationship Management
- Strategic Account Planning
- Process Improvement & Efficiency
- Training & Onboarding
- KPI Tracking & Performance Metrics
- Compliance & Confidential Data Handling