Brittany Scroggins
Dry Ridge,KY
Summary
Dynamic and analytical professional with a proven track record at Kentucky State Police, adept in handling high-pressure situations with composure and efficiency. Skilled in multitasking and critical thinking, I've enhanced emergency response times and improved team preparedness through innovative training material development. My expertise in recordkeeping and empathetic communication has significantly contributed to operational success. I am seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Telecommunicator III
Kentucky State Police
07.2018 - Current
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
- Supported dispatchers in coordinating multi-agency responses during large-scale emergencies, resulting in effective resource allocation.
- Conducted regular quality assurance checks on recorded calls, identifying areas for improvement and providing constructive feedback to colleagues.
- Contributed to the development of new training materials for incoming 911 Telecommunicators, improving overall team preparedness.
- Defined problem to identify, prioritize and select alternatives.
Dispatcher
Fayette Heating & Air Conditioning
08.2017 - 06.2018
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of multiple fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Generated reports to track deliveries and maintain proper records and documentation.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
911 Dispatcher
Jessamine County Fiscal Court
09.2011 - 08.2017
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Read system maps and caller information, and documented details in system.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
Education
Public Safety Certificate - Public Safety
Department of Criminal Justice And Training
Richmond, KY05.2012
High School Diploma -
West Jessamine High School
Nicholasville, KY06.2010
Skills
- Attention to Detail
- Recordkeeping and File Management
- Decision-Making
- Scheduling
- Deadline Adherence
- Resourceful and Analytical
- Multitasking Abilities
- Task Prioritization
- Time Management
- Critical Thinking
- Stress Tolerance
- Problem-solving abilities
Timeline
Telecommunicator III
Kentucky State Police
07.2018 - Current
Dispatcher
Fayette Heating & Air Conditioning
08.2017 - 06.2018
911 Dispatcher
Jessamine County Fiscal Court
09.2011 - 08.2017
Public Safety Certificate - Public Safety
Department of Criminal Justice And Training
High School Diploma -
West Jessamine High School
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