Brittany Seals
Houston,TX
Summary
Results-oriented professional with 10 years of experience concentrated in education and handling consumer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
4th Grade Mathematics/Science Teacher
Energized for Excellence Academy Inc. Elementary
Houston, Texas
11.2019 - Current
- Implemented district math and science curriculum at a proficient level.
- Employed with variety of instructional techniques consistent with student's needs and capabilities.
- Established learning, student-centered, with high expectations for all children.
- Maintained accurate, complete, and correct records as required by law, district policy, and administrative regulations.
- Created engaging activities to help students understand mathematical principles.
- Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.
Level II Smart Banker
Smart Financial Credit Union
Houston, Texas
05.2018 - 11.2019
- Recognized twice for exceeding sales goal in 2019
- Analyzed and advised customers on various banking products and services such as loans, investments, and credit cards while processing over 50 loans.
- Delivered exceptional customer experience which fostered long-lasting, meaningful relationships for Smart Financial.
Customer Service Representative
Conduent
06.2015 - 05.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers about new products and services that lead to increase in bundled services with Cox Communications.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Casher
H-E-B Grocery Company
08.2012 - 01.2019
- Reported suspicious activity report (SAR), bill payment and money orders via Western Union for 3 months.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
Bachelor of Business Administration in Accounting -
University of Houston-Downtown
Associates of Arts -
Houston Community College
Skills
- Analytical Skills
- Technology Integration
- Skilled Collaborator
- Committed High Achiever
- Effective Cross Functional Communicator
- Soulution Oriented Professional
- Strategic Planning
- Data Entry
- Computer: Google Suite
- Client Relationship Management
Certification
Mathematics / Science Grades 4-8, Certified
Timeline
4th Grade Mathematics/Science Teacher
Energized for Excellence Academy Inc. Elementary
11.2019 - Current
Level II Smart Banker
Smart Financial Credit Union
05.2018 - 11.2019
Customer Service Representative
Conduent
06.2015 - 05.2018
Casher
H-E-B Grocery Company
08.2012 - 01.2019
Bachelor of Business Administration in Accounting -
University of Houston-Downtown
Associates of Arts -
Houston Community College
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