Brittany Seip
Healthcare Management
Ames,IA
Summary
Healthcare Administration student with professional experience in insurance benefits, HIPAA compliance, and high-volume client support. Strong background assisting individuals with complex coverage questions, documentation, and confidential records. Recognized for clear communication, problem solving, and maintaining professionalism in fast-paced environments. Seeking a healthcare administrative or medical office role supporting patient services, scheduling, records, and insurance coordination.
Overview
7
7
years of professional experience
Work History
Tier 1 Technical Support
Mediacom Communications Corporation
West Des Moines, IA
06.2022 - 06.2024
- Resolved customer billing and service issues in a high-volume call environment while maintaining professionalism.
- Handled daily calls while identifying issues quickly and guiding customers toward clear solutions.
- De-escalated complex situations through active listening and step-by-step problem solving.
- Processed secure payments and explained account options in an easy-to-understand way.
Leasing Agent
Greystone Property Management
Houston, TX
06.2020 - 12.2020
- Managed confidential tenant records and application documentation.
- Verified applicant income, assets, and supporting documentation.
- Applied Fair Housing and LIHTC program requirements during application review.
Benefit Specialist
Marsh & McLennan
Urbandale, IA
07.2019 - 02.2020
- Assisted employees with health and life insurance benefits, enrollments, and coverage questions.
- Previously licensed in all 50 states for Health and Life Insurance.
- Maintained strict confidentiality while working with personal and healthcare information.
- Handled 50+ daily calls assisting employees with benefits decisions and documentation.
Leasing Consultant
Yarco Properties
West Des Moines, IA
09.2017 - 07.2018
- Greeted prospective residents and conducted property tours.
- Assisted applicants with documentation and leasing paperwork.
- Verified income, assets, and background information prior to approval.
Education
Associate of Applied Science - Health Administration
Des Moines Area Community College
Ankeny, IA05-2027
Skills
- HIPAA compliance and confidential record handling
- Insurance benefits explanation and enrollment support
- Electronic records familiarity and documentation accuracy
- Patient or client scheduling and coordination
- Claims and insurance verification familiarity
- Microsoft Office Suite (Excel, Word, Access, PowerPoint)
- High-volume phone support and issue resolution
- De-escalation, empathy, and professional communication
- Teamwork and collaboration
- Attention to detail
- Organization and time management
- Multitasking
Timeline
Tier 1 Technical Support
Mediacom Communications Corporation
06.2022 - 06.2024
Leasing Agent
Greystone Property Management
06.2020 - 12.2020
Benefit Specialist
Marsh & McLennan
07.2019 - 02.2020
Leasing Consultant
Yarco Properties
09.2017 - 07.2018
Associate of Applied Science - Health Administration
Des Moines Area Community College