Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany Shepherd

Columbus,OH

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Rx Technician

Kroger
Reynoldsburg, OH
08.2004 - 09.2024
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Organized work areas so that everything was easily accessible when needed.
  • Assisted in training new employees on pharmacy procedures.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Participated in continuing education and training to stay current with pharmacy practices and technology.
  • Ensured compliance with state and federal pharmacy laws and regulations.
  • Supported pharmacy operations by answering phone calls and directing queries appropriately.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Maintained a clean and organized pharmacy
  • Operated cash registers to accept payments from customers.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Established or maintained medications and other patient profiles.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.

Education

Diploma - Dental Assisting

Altierus Career College
Columbus
10-2017

Skills

  • HIPAA
  • Pharmacy operations
  • Problem-solving skills
  • Processing payments
  • FDA Drug Safety Guidelines
  • Healthcare regulations

Certification

  • Dental Assistant Certification (CDA)- Dental Assisting National Board.
  • Registered Pharmacy Technician - Ohio Board of Pharmacy.
  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).

Timeline

Rx Technician

Kroger
08.2004 - 09.2024

Diploma - Dental Assisting

Altierus Career College

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Brittany Shepherd