Brittany Shettles
Douglasville,GA
Summary
Dynamic leader with a proven track record at Smoothie King, enhancing customer satisfaction and streamlining operations. Expert in customer service and team leadership, demonstrated through increased efficiency and positive client relations. Achieved significant improvements in service delivery by fostering a culture of excellence and accountability.
Overview
15
15
years of professional experience
Work History
Manager
Smoothie King
01.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Owner
Shettles Clean up
01.2017 - 01.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Waitress Supervisor
Waffle House Restaurant
01.2010 - 01.2015
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Education
High School Diploma -
Creekside High School
Fairburn, GA05-2008
Skills
- Customer service
- Customer relations
- Complaint handling
- Team leadership
- Small business operations
- Order accuracy
- Time management
- Client service
- Sales promotion
- Decision-making
Timeline
Manager
Smoothie King
01.2023 - Current
Owner
Shettles Clean up
01.2017 - 01.2023
Waitress Supervisor
Waffle House Restaurant
01.2010 - 01.2015
High School Diploma -
Creekside High School
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