BRITTANY SIERRA
New York
Summary
Talented Patient Registrar skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Patient Registrar
New York Presbyterian Hospital
New York, NY
05.2022 - Current
- Obtains and secures insurance authorizations to ensure reimbursement for hospital admissions, including Emergency Department, Labor & Delivery, inpatient transfers, and other acute care services.
- Collaborates with physicians, nurses, social workers, case managers, and multidisciplinary teams to gather clinical documentation and patient information necessary for timely authorization processing.
- Verifies insurance eligibility and benefits through hospital billing systems and payer portals to ensure accurate patient registration and billing.
- Communicates with insurance carriers daily to confirm coverage, obtain prior authorizations, and resolve eligibility or authorization issues to prevent claim denials.
- Maintains strict compliance with HIPAA regulations and organizational policies by safeguarding patient privacy and ensuring the confidentiality of protected health information.
- Accurately documents authorization details, payer communications, and account updates within the electronic health record and hospital billing systems.
- Supports revenue cycle operations by proactively identifying and resolving insurance-related issues that may impact reimbursement or delay patient care.
Intake Coordinator
Hospital for Special Surgery
New York, NY
12.2019 - 12.2021
- Documented all detailed information into patient records system to ensure maximum reimbursement
- Completed 15 to 20 minute symptom based intake questionnaire for every new patient
- Supported multiple surgeons by taking over 200+ incoming calls a day to help schedule and monitor surgical appointments
- Marked cancellations on schedules
- Contacted patients daily to give reminders of appointment along with their follow ups
Patient Care Coordinator
Essen Health Care
New York, NY
12.2017 - 11.2019
- Attempted to maintain continuity of care when scheduling patient appointments
- Improved quality of care with diligent attention to patient needs and delivery strategies
- Supported patient service needs by coordinating efficient referrals for additional resources
- Maintained knowledge of community services and resources available to patients
- Coordinated communication between patients, family members and medical staff
Education
Bachelor of Science (B.S) - Health Science/Administration
Utica College
Utica, NY05.2017
Skills
- Excellent interpersonal skills
- Expertise in all health insurance plans
- Able to adapt and work in a fast pace environment
- Epic Systems
- Critical Thinking
- Quick Learner
- Insurance Authorizations
- Patient Scheduling
- Computer Proficiency skills
LANGUAGE
Spanish
Native
Timeline
Patient Registrar
New York Presbyterian Hospital
05.2022 - Current
Intake Coordinator
Hospital for Special Surgery
12.2019 - 12.2021
Patient Care Coordinator
Essen Health Care
12.2017 - 11.2019
Bachelor of Science (B.S) - Health Science/Administration
Utica College