Connor Lane
Lancaster,OH
Summary
Dedicated and detail-oriented administrative professional with a proven track record of providing exceptional customer service and maintaining efficient operations. Seeking a challenging role to utilize communication skills, organizational abilities, and expertise in addressing customer inquiries, with a strong understanding of teamwork and collaboration.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Patient Registrar
Ensemble Health Partners
Lancaster, OH
05.2023 - Current
- Managed co-payments and patient financial obligations, maintaining accurate and up-to-date collections records
- Handled inbound and outbound calls expertly to address patient inquiries, receive provider orders, and facilitate test scheduling
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties
- Cultivated welcoming and secure hospital environments through compassionate interactions and expertly addressing inquiries, ensuring patient comfort
- Precisely entered and validated patient data in strict adherence to HIPAA guidelines.
- Outstanding milestone achieved, surpassing $8,000 in collections for July of 2023
Patient Service Representative
Quantum Health
Dublin, OH
05.2022 - 05.2023
- Ensured seamless operations for providers and facilities by managing key tasks, including building authorizations, verifying member eligibility, and investigating financial discrepancies to ensure accurate billing for members and clients
- Delivered exceptional customer service through inbound and outbound calls to members within call center environments, proficiently utilizing multi-line phone system
- Recognized for achieving most 100% scores on call audits within Quantum's second call group
- Demonstrated strong attention to detail, excellent organizational skills, and ability to perform effectively under pressure.
- Resolved billing inquiries and disputes in timely fashion
Electronics Associate
Walmart
Lancaster, OH
02.2021 - 03.2022
- Utilized strong communication skills and extensive product knowledge to offer valuable advice and guidance to customers
- Practiced effective de-escalation techniques to handle upset or frustrated customers, maintaining calm and empathetic demeanor to diffuse situations and uphold customer relationships
- Ensured department was well-stocked and organized , paying meticulous attention to detail and utilizing organizational skills to create welcoming and easily navigable shopping environments.
- Efficiently addressed customer inquiries and needs by handling calls using multi-line phone system.
- Developed and maintained technical documentation for compliant records
Education
High School Diploma -
Eastland Fairfield Career And Technical Schools
Groveport, OH 08.2021 - 05.2023
Skills
Excellent communication and interpersonal skillsundefined
Timeline
Patient Registrar
Ensemble Health Partners
05.2023 - Current
Patient Service Representative
Quantum Health
05.2022 - 05.2023
High School Diploma -
Eastland Fairfield Career And Technical Schools
08.2021 - 05.2023
Electronics Associate
Walmart
02.2021 - 03.2022
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