Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Krystal Hardy

Laurel,MD

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

26
years of professional experience

Work History

Johns Hopkins Health System
Baltimore, USA

Patient Registrar
08.2023 - Current

Job overview

  • Manage pre-registration, registration, and discharge processes across multiple departments and clinics.
  • Accurately enter and maintain patient data using EPIC, including insurance and documentation scanning.
  • Verify insurance coverage and process referrals and authorizations to ensure proper billing.
  • Handle high-volume calls while providing professional and empathetic patient service.
  • Coordinate follow-up appointments and prepare required patient documentation.
  • Resolve routine issues using analytical critical thinking skills.
  • Maintain effective communication with patients, staff, and providers to ensure smooth operations.

Sam’s Club
Laurel, USA

Personal Shopper
07.2022 - 08.2023

Job overview

  • Fulfilled online and in-store customer orders with high accuracy and efficiency.
  • Assisted customers with product selection and resolved concerns to enhance satisfaction.
  • Maintained safety standards and ensured compliance with company policies.
  • Collaborated with team members to meet performance goals and deadlines.
  • Identified process improvement opportunities and adapted to changing priorities.

Asurion
Remote

Premier Support Solutions Representative
11.2021 - 07.2022

Job overview

  • Troubleshot and resolved technical issues for customer devices.
  • Delivered step-by-step support and guidance to customers.
  • Met performance metrics including call quality, resolution time, and sales goals.
  • Documented customer interactions using call center systems.
  • Escalated complex issues to higher-level support teams when necessary.
  • Adapted quickly to evolving technology and product updates.

Asurion
Laurel, USA

Lead Technician
03.2017 - 10.2021

Job overview

  • Diagnosed and repaired smartphones and wireless devices.
  • Provided customer support on technical and operational issues.
  • Trained new employees and supported team development.
  • Managed inventory and ensured adequate stock levels.
  • Analyzed product failures and prepared performance reports.
  • Maintained high customer satisfaction and service metrics.

Sprint
Laurel, USA

Lead Technical Consultant
05.2000 - 03.2017

Job overview

  • Delivered technical support and repair services for wireless devices.
  • Diagnosed hardware, software, and system issues.
  • Maintained inventory and conducted regular audits.
  • Trained new hires and supported operational initiatives.
  • Ensured excellent customer service and efficient issue resolution.

Education

Beach Channel High
Queens, NY

High School Diploma
06-1994

University Overview

  • 3.5 GPA

Anne Arundel Community College
Arnold, MD

Some College (No Degree) from Criminal Justice

University Overview

  • 2014 - Dean's List
  • 2015 - Honor Roll
  • 3.5 GPA

Skills

  • Customer relations
  • Communication skills
  • Active listening
  • Flexibility and adaptability
  • Analytical thinking
  • Troubleshooting
  • Multitasking
  • Dependability and responsibility
  • Telephone etiquette
  • Organizational skills
  • Verbal communication
  • Interpersonal communication

Timeline

Patient Registrar
Johns Hopkins Health System
08.2023 - Current
Personal Shopper
Sam’s Club
07.2022 - 08.2023
Premier Support Solutions Representative
Asurion
11.2021 - 07.2022
Lead Technician
Asurion
03.2017 - 10.2021
Lead Technical Consultant
Sprint
05.2000 - 03.2017
Beach Channel High
High School Diploma
Anne Arundel Community College
Some College (No Degree) from Criminal Justice
Krystal Hardy