Giselle Garcia

• Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
• Accurately inputted patient and insurance information into company's computer system using [Software].
• Imaged and scanned patient and registration documentation into electronic patient records.
• Facilitated timely check-in by greeting visitors and establishing purpose of visits.
• Verified medications, symptoms and other important patient information for entry into patient management system.
• Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
• Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
• Registered and verified patient records before triage with most up-to-date information.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.

• Answered multi-line phone system and enthusiastically greeted callers.
• Scheduled appointments and conducted follow-up calls to clients.
• Maintained daily report documents, memos and invoices.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Created and updated records and files to maintain document compliance.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Handled daily scheduling tasks and provided administrative support for entire department.
• Maintained electronic filing systems and categorized documents.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Screened visitors and issued badges to maintain safety and security.

• Checked patient insurance, demographic and health history to keep information current.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Supported office staff and operational requirements with administrative tasks.
• Transcribed phone messages and relayed to appropriate personnel.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Enhanced office productivity by handling high volume of callers per day.
• Managed multi-line phone system and pleasantly greeted patients.
• Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
• Maintained current and accurate medical records for patients.
• Organized paperwork such as charts and reports for office and patient needs.
• Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
• Completed patient referrals to other medical specialists.
• Helped patients complete necessary medical forms and documentation.
• Referred and screened patients to make best use of resources, triage staff and serve community members.
• Managed over 50 calls per day.

• Engaged with customers to effectively build rapport and lasting relationships.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Applied security and loss prevention training toward recognizing risks and reducing store theft.
• Loaded and unloaded merchandise using ladder and pallet jack.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Increased sales by 10%

• Maintained updated and detailed records of calls in physical and electronic database.
• Closely monitored dispatch board to triage and prioritize over 200 daily calls.
• Responded to over 300 daily caller requests with information about assistance and timeframes.
• Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.

Delivered clerical support by handling range of routine and special requirements.

• Answered incoming telephone calls, took down messages and provided information.
• Sorted and organized files, spreadsheets and reports.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
• Developed business, financial and analytical skills needed for career.
• Contributed to content creation for company website.
• Collaborated in professional team to solve workflow issues.
• Restocked office supplies and retrieved files for staff.
• Upheld office schedule and calendar to coordinate workflow and meetings
• Represented company at industry trade shows and had direct interaction with consumers
• Completed research, compiled data, updated spreadsheets and produced timely reports
• Answered incoming telephone calls, took down messages and provided information
• Reviewed related literature and conducted investigations to support research efforts
• Interacted with customers by phone, email or in-person to provide information