Valerie Leahy
Little Egg Harbor ,New Jersey
Summary
Dynamic customer service professional with a proven track record excelling in conflict resolution and effective communication. Recognized for enhancing customer satisfaction through personalized support and in-depth product knowledge. Committed to achieving sales goals while maintaining meticulous attention to detail and fostering strong client relationships.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
The Staffing Cure
Manahawkin , NJ
11.2021 - Current
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Private In Home Care
Private In Home Care
Little Egg Habor , NJ
10.2014 - 11.2021
- Organized and managed medications according to physician instructions.
- Maintained a clean and safe environment for the client at all times.
- Provided emotional support to clients by listening attentively during conversations.
- Prepared meals for clients according to dietary requirements.
- Assisted with activities of daily living such as bathing, dressing, and grooming.
- Observed safety precautions while performing duties in order to prevent injury or accidents.
- Coordinated transportation services for medical appointments and other errands.
- Monitored vital signs including temperature, pulse rate and respiration rate.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Maintained clean and well-organized environment for client happiness and safety.
- Delivered high level of assistance with cooking, meal preparation, and shopping.
Solar Energy Consultant
EZNERGY
Toms River, NJ
09.2012 - 07.2014
- Educated customers on solar systems, performing 10 to 15 consultations per month.
- Assisted with proposal estimates and follow-ups.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Generated leads through word of mouth and canvassing.
- Achieved cost-savings by developing functional solutions to problems.
- Identified needs of customers promptly and efficiently
Receptionist & Surgical Assistant
Southern Ocean Oral Surgery
Manahawkin, NJ
03.2005 - 05.2009
- Checked in an average of 20 to 30 patients per day, processed payments, and answered phones
- Assisted during minor surgical procedures.
- Frequently attended court sessions to locate unpaid debts
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Processed payments and updated accounts to reflect balance changes.
- Assisted with special projects assigned by management when required
Education
Some College (No Degree) - Certified Medical Assistant
Star Technical Institute
LakewoodSkills
- Customer service
- Conflict resolution
- Product knowledge
- Effective communication
- Follow-up coordination
- Attention to detail
- Active listening
- Medical terminology
- Sales expertise
- High-energy attitude
Timeline
Customer Service Representative
The Staffing Cure
11.2021 - Current
Private In Home Care
Private In Home Care
10.2014 - 11.2021
Solar Energy Consultant
EZNERGY
09.2012 - 07.2014
Receptionist & Surgical Assistant
Southern Ocean Oral Surgery
03.2005 - 05.2009
Some College (No Degree) - Certified Medical Assistant
Star Technical Institute
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