Summary
Overview
Work History
Education
Volunteer Experience
Timeline
Generic

SAMANTHA MERRITT

Operations Director
Huntley,Illinois

Summary

Strategic and results-oriented business leader with experience in strategy, planning and operations. Skilled in developing and executing business plans to maximize profitability, streamline operations and maintain compliance with industry regulations. Proven people leader motivates and optimizes staff performance and productivity.

Overview

12
12
years of professional experience
2
2
years of post-secondary education

Work History

Managing Director of Business Development

Cure Staffing, Inc
03.2024 - Current
  • Organized virtual recruiting event resulting in 120 interviews in two days to increase pool of high need qualified candidates.
  • Submission of 3 RFP's within first 14 days of employment.
  • Delivered consistent revenue growth by identifying new business opportunities and expanding staffing capabilities.
  • Strengthened client relationships with regular communication and discover calls to determine opportunity for growth.
  • Evaluation of current processes to streamline operations and efficiencies.

Operations Manager-Subcontractor

PCOS Sisters Telehealth
11.2023 - 03.2024
  • Delivered exceptional customer service that fostered lasting relationships with both patients and their families throughout their telehealth journey.
  • Assisted in development of telehealth protocols and procedures, contributing to overall success of clinic.
  • Increased membership collections by 22% within sixty days.
  • Developed and implemented updated provider compliancy program.
  • Management of schedules, payroll and onboarding of 2 Nurse Practitioners.
  • Acted as liaison between patients and other healthcare providers, facilitating seamless communication and coordination of care efforts.

Director of Operations

Inhouse Physicians
05.2020 - 06.2023
  • Operationalized and implemented Covid-19 solutions for large Corporations, Universities and School districts by providing over 6.4 million tests and 78 clients throughout pandemic
  • Management of $9.2m in revenue monthly
  • Internal sales growth of $50m
  • Maintained 64% profit margin for 27 months consecutively
  • Collaborated with other divisions to bridge gap and ensure alignment on project goals
  • Set team and individual KPIs and provided regular, actionable feedback
  • Played key role in completing RFP's to obtain new contracts and government partnerships
  • Management of 200+ medical and administrative staff remotely, domestically.

Director of Telehealth

InHouse Physicians
02.2021 - 02.2023
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Managed of 9 RN's and 1 Lead RN including onboarding and scheduling.
  • Management of 6 clients utilizing Telehealth services throughout Pandemic
  • Daily required reporting per client.

Director of Supply Chain

Inhouse Physicians
09.2022 - 02.2023
  • Researched to successfully solve for need to be able to procure medical supplies and pharmaceuticals internationally
  • Automated workflow to reduce department shipping costs by 22% and division payroll cost by 33%
  • Collaborated with service divisions to predict future shipping and procurement needs domestically and internationally.

Practice Manager

Next Generation Pediatrics
08.2012 - 05.2020
  • Managed accounting, budgeting and financial reporting while providing monthly feedback and recommendation to Physician owner
  • Managed 24 employees within large Pediatric-physician owned practice
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations
  • Coordinate and managed front of house staff to support the operational needs of the clinic
  • Developed and implemented unique Covid-19 office workflow during beginning stages of pandemic.

Education

MBA- Business Administration and Healthcare Management -

Keller Graduate School of Management
Downers Grove, Illinois
01.2015 - 05.2017

Volunteer Experience

  • Huntley Youth Lacrosse Board Secretary, 11/01/22, Current
  • Huntley Youth Football Board Secretary, 08/01/22, Current
  • Heineman Middle School PTA President

Timeline

Managing Director of Business Development

Cure Staffing, Inc
03.2024 - Current

Operations Manager-Subcontractor

PCOS Sisters Telehealth
11.2023 - 03.2024

Director of Supply Chain

Inhouse Physicians
09.2022 - 02.2023

Director of Telehealth

InHouse Physicians
02.2021 - 02.2023

Director of Operations

Inhouse Physicians
05.2020 - 06.2023

MBA- Business Administration and Healthcare Management -

Keller Graduate School of Management
01.2015 - 05.2017

Practice Manager

Next Generation Pediatrics
08.2012 - 05.2020

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SAMANTHA MERRITTOperations Director