Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Silveira

Onset,MA

Summary

Empathetic and organized client relations professional with over 4 years of experience in mental health, admissions, and customer-facing roles. Proven success in intake coordination and scheduling within a high-volume healthcare setting. Skilled in CRM systems including Salesforce and KIPU. Committed to delivering compassionate support and seamless onboarding for new clients.

Overview

6
6
years of professional experience

Work History

Admissions Representative

Monte Nido Walden
08.2023 - 04.2025
  • Fielded an average of 30 inbound inquiries daily and provided detailed information on eating disorder/mental health programs, admissions processes, and insurance coverage.
  • Scheduled intake appointments using Salesforce/KIPU, capturing accurate demographic and insurance data.
  • Maintained ongoing communication with clients, families, and providers to convert inquiries into admissions.
  • Delivered empathetic, client-centered service, ensuring a warm and professional first point of contact.

Lead Mental Health Counselor

Monte Nido Walden
07.2022 - 08.2023
  • Supervised a team of 8 mental health counselors, supporting performance and ensuring adherence to safety and care protocols.
  • Collaborated with interdisciplinary teams to manage daily program operations and therapeutic schedules.
  • Facilitated smooth transitions for clients entering treatment through collaborative planning and team coordination.

Mental Health Counselor

Monte Nido Walden
08.2021 - 07.2022
  • Supported 10-20 clients in a therapeutic residential setting; conducted safety checks and documented daily client interactions.
  • Co-led therapy groups focused on DBT, CBT, and body image topics.
  • Worked with multidisciplinary teams to deliver individualized, high-quality eating disorder treatment/mental healthcare.

Style Consultant (Footwear)

Target
09.2019 - 03.2021
  • Delivered attentive customer service and executed accurate merchandising and pricing strategies.

Education

Bachelor of Science - Psychology

University of Rhode Island
05-2021

Skills

  • Salesforce
  • KIPU
  • Microsoft Office Suite
  • Admissions/Intake Tracking
  • Strong written/verbal communication
  • Mental Healthcare
  • Empathy/compassion
  • Active Listening

Timeline

Admissions Representative

Monte Nido Walden
08.2023 - 04.2025

Lead Mental Health Counselor

Monte Nido Walden
07.2022 - 08.2023

Mental Health Counselor

Monte Nido Walden
08.2021 - 07.2022

Style Consultant (Footwear)

Target
09.2019 - 03.2021

Bachelor of Science - Psychology

University of Rhode Island

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