Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Pollock

Deerfield Beach,FL

Summary

Competent admissions rep who is attentive and adaptable, with a background in the treatment field at the facility and admissions levels. Quick learner and a hard worker.

Overview

7
7
years of professional experience

Work History

Admissions Representative

Trupath Recovery
Boca Raton, FL
05.2023 - 04.2024
  • Worked in a smaller team environment which helped build more self reliance with the job.
  • More detailed knowledge of different types of insurance policies.
  • Worked with more organic media sources.

Admissions Representative

Delphi Behavioral Health Group
Fort Lauderdale, FL
05.2022 - 04.2023
  • Trained on systems such as salesforce, call tracking metrics, verifytx, etc.
  • Worked extensively with business development reps. to contact potential clients and bring them through the process of pre-admission for our facilities.
  • Worked with a large team to make sure work flow continued smoothly from one shift to the next.
  • Developed knowledge on insurance benefits and the ability to explain and clarify questions potential client's may have.

Housing Manager

Arete Recovery
Ft. Lauderdale, FL
10.2018 - 06.2020
  • Managed and supervised personnel of the housing.
  • Responded to complaints and cleint inquiries to improve service delivery.
  • Supervised personnel directly engaged in housing program administration, maintenance and clerical support.
  • Performed statistical collection to track tenant communication and applicant data.

Client Care Coordinator

Arete Recovery
Pembroke Pines, FL
01.2017 - 10.2018
  • Managed completion of required paperwork, including following up on missing information and processing forms.
  • Monitored company services to continue offering clients knowledgeable support for care needs.
  • Resolved client issues by correcting immediate problems and communicating with staff.
  • Assessed customer satisfaction with services through follow-up communication.

Education

Union Catholic Regional High School
Scotch Plains, NJ
05.2007

Skills

  • Effective customer communication
  • Flexible
  • Multitasking
  • Interpersonal skills
  • Customer support and assistance
  • Leadership
  • Salesforce
  • Verifytx
  • Call tracking metrics
  • Various other insurance portals

Timeline

Admissions Representative

Trupath Recovery
05.2023 - 04.2024

Admissions Representative

Delphi Behavioral Health Group
05.2022 - 04.2023

Housing Manager

Arete Recovery
10.2018 - 06.2020

Client Care Coordinator

Arete Recovery
01.2017 - 10.2018

Union Catholic Regional High School

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Matthew Pollock