Matthew Pollock
Deerfield Beach,FL
Summary
Competent admissions rep who is attentive and adaptable, with a background in the treatment field at the facility and admissions levels. Quick learner and a hard worker.
Overview
7
7
years of professional experience
Work History
Admissions Representative
Trupath Recovery
Boca Raton, FL
05.2023 - 04.2024
- Worked in a smaller team environment which helped build more self reliance with the job.
- More detailed knowledge of different types of insurance policies.
- Worked with more organic media sources.
Admissions Representative
Delphi Behavioral Health Group
Fort Lauderdale, FL
05.2022 - 04.2023
- Trained on systems such as salesforce, call tracking metrics, verifytx, etc.
- Worked extensively with business development reps. to contact potential clients and bring them through the process of pre-admission for our facilities.
- Worked with a large team to make sure work flow continued smoothly from one shift to the next.
- Developed knowledge on insurance benefits and the ability to explain and clarify questions potential client's may have.
Housing Manager
Arete Recovery
Ft. Lauderdale, FL
10.2018 - 06.2020
- Managed and supervised personnel of the housing.
- Responded to complaints and cleint inquiries to improve service delivery.
- Supervised personnel directly engaged in housing program administration, maintenance and clerical support.
- Performed statistical collection to track tenant communication and applicant data.
Client Care Coordinator
Arete Recovery
Pembroke Pines, FL
01.2017 - 10.2018
- Managed completion of required paperwork, including following up on missing information and processing forms.
- Monitored company services to continue offering clients knowledgeable support for care needs.
- Resolved client issues by correcting immediate problems and communicating with staff.
- Assessed customer satisfaction with services through follow-up communication.
Education
Union Catholic Regional High School
Scotch Plains, NJ05.2007
Skills
- Effective customer communication
- Flexible
- Multitasking
- Interpersonal skills
- Customer support and assistance
- Leadership
- Salesforce
- Verifytx
- Call tracking metrics
- Various other insurance portals
Timeline
Admissions Representative
Trupath Recovery
05.2023 - 04.2024
Admissions Representative
Delphi Behavioral Health Group
05.2022 - 04.2023
Housing Manager
Arete Recovery
10.2018 - 06.2020
Client Care Coordinator
Arete Recovery
01.2017 - 10.2018
Union Catholic Regional High School
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