Administration
Yvette Trevino Greenwood
Sport Clips
Rancho Mirage,CA
29
Years of experience
I am passionate about helping others feel their best and eager to begin my career in the wellness and beauty industry. With a current Cosmetology license, I am excited to further my education and expand my skills through continued schooling. I am dedicated to growing within a company and making a positive impact on each client's experience.
Work History
Admissions Representative
1 Year 4 Months- Facilitated student enrollment processes, ensuring compliance with admission policies and procedures.
- Conducted outreach programs to engage prospective students and increase application rates.
- Collaborated with academic departments to streamline admissions workflow and enhance applicant experience.
- Developed informative presentations on admission requirements, improving understanding among prospective students.
- Mentored junior representatives on best practices in customer service and communication techniques.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Coordinated admissions processes to ensure timely and accurate application reviews.
- Streamlined communication channels between departments, improving information flow for admissions decisions.
- Trained new staff on admissions policies and procedures, fostering a collaborative team environment.
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Maintained accurate records of applicant data, ensuring timely decision-making and reporting.
- Completed preliminary paperwork for incoming and outgoing patients.
- Reviewed applications and transcripts to verify student eligibility and compliance with admissions criteria.
- Managed a high volume of applications, resulting in a smooth enrollment process for all parties involved.
Admissions Representative/Nursing Unit Secretary
1 Year 4 Months- Facilitated admissions process by guiding prospective patients through application requirements and documentation.
- Implemented strategies to improve patient engagement and satisfaction throughout the admission cycle.
- Managed communication with healthcare providers to ensure timely referrals and patient onboarding.
- Conducted informational sessions for potential patients, enhancing understanding of services offered by the facility.
- Coordinated patient scheduling and managed appointment reminders to enhance efficiency.
- Maintained accurate medical records using electronic health record systems for compliance and retrieval.
- Organized administrative tasks, including filing, data entry, and correspondence management for smooth operations.
- Trained new staff on office protocols and operational guidelines to ensure consistency in workflow.
- Oversaw daily operations of unit secretarial functions, ensuring adherence to best practices in patient care support.
- Mentored junior staff in effective communication strategies and organizational skills to enhance team performance.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurses and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
Stylist/Cosmetologist
1 Year 11 Months- Assisted Spanish-speaking customers with inquiries and support.
- Supported team members and assisted with tasks to promote a positive work environment.
- Develop strong relationships with clients, leading to increased repeat business and referrals.
- Provide excellent customer service by attentively listening to client needs and address concerns promptly.
- Maintain up-to-date knowledge of fashion trends and industry news, ensure relevant styling suggestions for clients.
- Monitor current trends to understand fashions and better serve customer needs.
- Performed front office duties to facilitate customer service interactions.
- Supported team members and assisted with tasks to foster a collaborative work environment.
- Maintain up-to-date knowledge of fashion trends and industry news; ensure relevant styling suggestions for clients.
- Assist in month end invoices and billing
- Provide excellent customer service by attentively listening to client needs and addressing concerns promptly.
Legal Secretary
11 Months- Assigned 4-8 attorneys at one time in different departments of law, Habeas Corpus, Civil Litigation, Criminal
- Prepare, process, specialized court forms, packets and information, maintain records, files related to court cases
- Prepared and processed specialized court forms and information, maintained organized records and files for court cases
- Issued summonses and subpoenas, composed legal correspondence including letters and memorandums, and managed electronic submission of pleadings and purging of warrants
- Researched case information for attorneys/professional staff
- Experience in reviewing for conformity court actions, forms, and procedures to the public and inter-office personnel
- Knowledge of Court database - Sustain, California Law Enforcement Telecommunications System (CLETS), and software - Lexis, Pacer, ProLaw, West-Check, Word, Microsoft Outlook, Excel/Desktop technology tools
- Worked closely with colleagues to foster teamwork and unity. to obtain a common goal
- Responded to customer inquiries in a fast-paced environment
- Reviewed court actions, forms, and procedures for conformity to established policies, ensuring compliance for public and inter-office personnel
Legal Analyst - Intern
1 Year 3 Months- Demonstrated strong written and oral communication skills in professional settings.
- Communicated with staff, attorneys, provided information related to Court, Department of Justice regarding policies, procedures, regulations, public programs, and established guidelines
- Prepared and processed specialized court forms and packets, and maintained accurate records and files related to court cases
- Worked with local Police Department, Sheriff, and Highway Patrol regarding obtaining information of client background information
- Prepared files for Court
- Knowledge of Court database - Sustain, California Law Enforcement Telecommunications System (CLETS), and software - Lexis, Pacer, ProLaw, West-Check, Word, Microsoft Outlook, Excel/Desktop technology tools
- Worked closely with colleagues to ensure alignment on project goals.
- Coordinated with media departments, newspapers, and radio to gather information for comprehensive case files
- Excel working with others to obtain a common goal
Judicial Assistant II
11 Years 5 Months- Facilitated effective interactions as a Spanish-speaking liaison for diverse clientele
- Assisted front office staff and public, utilizing tact, discretion, and helpfulness to enhance customer service
- Issued Summonses, prepared subpoenas, composed letters, memorandums, pleadings, electronically sent correspondence, purged warrants
- Researched case information for attorneys/professional staff
- Collaborated with local police department, sheriff, and highway patrol to obtain client background information for case preparation
- Worked with local Police Department, Sheriff, and Highway Patrol regarding/obtaining information of client background information
- Attended and helped front office staff, and public; used tact, discretion, and helpfulness
- Researched daily court custody list for aliases, prior convictions, and warrants to support case management and legal proceedings
- Knowledge of Court database - Sustain, California Law Enforcement Telecommunications System (CLETS), and software - Lexis, Pacer, ProLaw, West-Check, Word, Microsoft Outlook, Excel/Desktop technology tools
- Excel working with others to obtain a common goal
Deputy Clerk II
2 Years 4 Months- Fluent in Spanish, facilitating communication with Spanish-speaking clients.
- Prepared and processed specialized court forms and packets, maintained accurate records and files for court cases
- Issued Summonses, prepared subpoenas, composed letters, memorandums, pleadings, electronically sent correspondence, purged warrants
- Collaborated with local Police Department, Sheriff, and Highway Patrol to obtain critical background information on clients
- Trained new employees in various departments
- Researched case information for attorneys/professional staff
- Analyzed daily Court Custody List to identify aliases, prior convictions, and warrants
- Knowledge of Court database - Sustain, California Law Enforcement Telecommunications System (CLETS), and software - Lexis, Pacer, ProLaw, West-Check, Word, Microsoft Outlook, Excel/Desktop technology tools
- Managed high volume of customer calls in fast-paced environment, ensuring effective communication with minimal supervision
Education
California License - Cosmetology
POST Certified - Police Officer Reserve
Certificate – Computer Based Office Training
Police Officer Reserve Training/POST Certificate
Certificate – Court Reporting - Court Reporting
Skills
- Customer service
- Enrollment strategies
- Sales experience
- Marketing
- Community outreach
- Ethics and integrity
- Relationship building
- Team collaboration
- Team building
- Time management
- Leadership qualities
- Excellent communication
- Ethics and integrity
- Effective communication
Interests
- Interest in becoming a licensed Hot Pilates Instructor.
Timeline
Admissions Representative
Ernest Health Care
05.2025 - CurrentRead More
Admissions Representative/Nursing Unit Secretary
Ernest Health Care
05.2025 - CurrentRead More
Stylist/Cosmetologist
Sport Clips
10.2024 - CurrentRead More
Legal Secretary
Department of Justice
07.2017 - 06.2018Read More
Legal Analyst - Intern
Department of Justice
03.2016 - 06.2017Read More
Judicial Assistant II
Santa Barbara, County Superior Court
02.2000 - 07.2011Read More
Deputy Clerk II
Sacramento, County Superior Court
10.1997 - 02.2000Read More
POST Certified - Police Officer Reserve
Read More
Lincoln Technical Academy
Certificate – Computer Based Office Training
Read More
Ventura City College
Police Officer Reserve Training/POST Certificate
Read More
Clark Business College
Certificate – Court Reporting from Court Reporting
Read More
California School of Barbering And Cosmetology
California License from Cosmetology
Read More