Administration
Yvette Trevino Greenwood
Sport Clips
Rancho Mirage,CA
29
years of professional experience
I am passionate about helping others feel their best and eager to begin my career in the wellness and beauty industry. With a current Cosmetology license, I am excited to further my education and expand my skills through continued schooling. I am dedicated to growing within a company and making a positive impact on each client's experience.
Work History
Admissions Representative
1 Year 2 Months- Facilitated student enrollment processes, ensuring compliance with admission policies and procedures.
- Conducted outreach programs to engage prospective students and increase application rates.
- Collaborated with academic departments to streamline admissions workflow and enhance applicant experience.
- Developed informative presentations on admission requirements, improving understanding among prospective students.
- Mentored junior representatives on best practices in customer service and communication techniques.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Coordinated admissions processes to ensure timely and accurate application reviews.
- Streamlined communication channels between departments, improving information flow for admissions decisions.
- Trained new staff on admissions policies and procedures, fostering a collaborative team environment.
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Maintained accurate records of applicant data, ensuring timely decision-making and reporting.
- Completed preliminary paperwork for incoming and outgoing patients.
- Reviewed applications and transcripts to verify student eligibility and compliance with admissions criteria.
- Managed a high volume of applications, resulting in a smooth enrollment process for all parties involved.
Admissions Representative/Nursing Unit Secretary
1 Year 2 Months- Facilitated admissions process by guiding prospective patients through application requirements and documentation.
- Implemented strategies to improve patient engagement and satisfaction throughout the admission cycle.
- Managed communication with healthcare providers to ensure timely referrals and patient onboarding.
- Conducted informational sessions for potential patients, enhancing understanding of services offered by the facility.
- Coordinated patient scheduling and managed appointment reminders to enhance efficiency.
- Maintained accurate medical records using electronic health record systems for compliance and retrieval.
- Organized administrative tasks, including filing, data entry, and correspondence management for smooth operations.
- Trained new staff on office protocols and operational guidelines to ensure consistency in workflow.
- Oversaw daily operations of unit secretarial functions, ensuring adherence to best practices in patient care support.
- Mentored junior staff in effective communication strategies and organizational skills to enhance team performance.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurses and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
Stylist/Cosmetologist
1 Year 9 Months- Assisted Spanish-speaking customers with inquiries and support.
- Supported team members and assisted with tasks to promote a positive work environment.
- Develop strong relationships with clients, leading to increased repeat business and referrals.
- Provide excellent customer service by attentively listening to client needs and address concerns promptly.
- Maintain up-to-date knowledge of fashion trends and industry news, ensure relevant styling suggestions for clients.
- Monitor current trends to understand fashions and better serve customer needs.
- Performed front office duties to facilitate customer service interactions.
- Supported team members and assisted with tasks to foster a collaborative work environment.
- Maintain up-to-date knowledge of fashion trends and industry news; ensure relevant styling suggestions for clients.
- Assist in month end invoices and billing
- Provide excellent customer service by attentively listening to client needs and addressing concerns promptly.
Legal Secretary
11 Months- Assigned 4-8 attorneys at one time in different departments of law, Habeas Corpus, Civil Litigation, Criminal
- Prepare, process, specialized court forms, packets and information, maintain records, files related to court cases
- Prepared and processed specialized court forms and information, maintained organized records and files for court cases
- Issued summonses and subpoenas, composed legal correspondence including letters and memorandums, and managed electronic submission of pleadings and purging of warrants
- Researched case information for attorneys/professional staff
- Experience in reviewing for conformity court actions, forms, and procedures to the public and inter-office personnel
- Knowledge of Court database - Sustain, California Law Enforcement Telecommunications System (CLETS), and software - Lexis, Pacer, ProLaw, West-Check, Word, Microsoft Outlook, Excel/Desktop technology tools
- Worked closely with colleagues to foster teamwork and unity. to obtain a common goal
- Responded to customer inquiries in a fast-paced environment
- Reviewed court actions, forms, and procedures for conformity to established policies, ensuring compliance for public and inter-office personnel
Legal Analyst - Intern
1 Year 3 Months- Demonstrated strong written and oral communication skills in professional settings.
- Communicated with staff, attorneys, provided information related to Court, Department of Justice regarding policies, procedures, regulations, public programs, and established guidelines
- Prepared and processed specialized court forms and packets, and maintained accurate records and files related to court cases
- Worked with local Police Department, Sheriff, and Highway Patrol regarding obtaining information of client background information
- Prepared files for Court
- Knowledge of Court database - Sustain, California Law Enforcement Telecommunications System (CLETS), and software - Lexis, Pacer, ProLaw, West-Check, Word, Microsoft Outlook, Excel/Desktop technology tools
- Worked closely with colleagues to ensure alignment on project goals.
- Coordinated with media departments, newspapers, and radio to gather information for comprehensive case files
- Excel working with others to obtain a common goal
Judicial Assistant II
11 Years 5 Months- Facilitated effective interactions as a Spanish-speaking liaison for diverse clientele
- Assisted front office staff and public, utilizing tact, discretion, and helpfulness to enhance customer service
- Issued Summonses, prepared subpoenas, composed letters, memorandums, pleadings, electronically sent correspondence, purged warrants
- Researched case information for attorneys/professional staff
- Collaborated with local police department, sheriff, and highway patrol to obtain client background information for case preparation
- Worked with local Police Department, Sheriff, and Highway Patrol regarding/obtaining information of client background information
- Attended and helped front office staff, and public; used tact, discretion, and helpfulness
- Researched daily court custody list for aliases, prior convictions, and warrants to support case management and legal proceedings
- Knowledge of Court database - Sustain, California Law Enforcement Telecommunications System (CLETS), and software - Lexis, Pacer, ProLaw, West-Check, Word, Microsoft Outlook, Excel/Desktop technology tools
- Excel working with others to obtain a common goal
Deputy Clerk II
2 Years 4 Months- Fluent in Spanish, facilitating communication with Spanish-speaking clients.
- Prepared and processed specialized court forms and packets, maintained accurate records and files for court cases
- Issued Summonses, prepared subpoenas, composed letters, memorandums, pleadings, electronically sent correspondence, purged warrants
- Collaborated with local Police Department, Sheriff, and Highway Patrol to obtain critical background information on clients
- Trained new employees in various departments
- Researched case information for attorneys/professional staff
- Analyzed daily Court Custody List to identify aliases, prior convictions, and warrants
- Knowledge of Court database - Sustain, California Law Enforcement Telecommunications System (CLETS), and software - Lexis, Pacer, ProLaw, West-Check, Word, Microsoft Outlook, Excel/Desktop technology tools
- Managed high volume of customer calls in fast-paced environment, ensuring effective communication with minimal supervision
Education
California License - Cosmetology
POST Certified - Police Officer Reserve
Certificate – Computer Based Office Training
Police Officer Reserve Training/POST Certificate
Certificate – Court Reporting - Court Reporting
Skills
Customer service
Enrollment strategies
Sales experience
Marketing
Community outreach
Ethics and integrity
Relationship building
Team collaboration
Team building
Time management
Leadership qualities
Excellent communication
Ethics and integrity
Effective communication
Interests
Interest in becoming a licensed Hot Pilates Instructor.
Timeline
Admissions Representative
Ernest Health Care
05.2025 - CurrentRead More
Admissions Representative/Nursing Unit Secretary
Ernest Health Care
05.2025 - CurrentRead More
Stylist/Cosmetologist
Sport Clips
10.2024 - CurrentRead More
Legal Secretary
Department of Justice
07.2017 - 06.2018Read More
Legal Analyst - Intern
Department of Justice
03.2016 - 06.2017Read More
Judicial Assistant II
Santa Barbara, County Superior Court
02.2000 - 07.2011Read More
Deputy Clerk II
Sacramento, County Superior Court
10.1997 - 02.2000Read More
Clark Business College
Certificate – Court Reporting from Court Reporting
Read More
Ventura City College
Police Officer Reserve Training/POST Certificate
Read More
Lincoln Technical Academy
Certificate – Computer Based Office Training
Read More
POST Certified - Police Officer Reserve
Read More
California School of Barbering And Cosmetology
California License from Cosmetology
Read More