Brittany Simpson
Church Hill,TN
Summary
Seasoned Senior Client Advisor known for high productivity and efficient task completion. Skilled in relationship building, financial analysis, and strategic planning. Excel at communication, problem-solving, and adaptability, ensuring client satisfaction and retention.
Overview
11
11
years of professional experience
Work History
Senior Client Advisor
Advanced Call Center Technologies LLC
Johnson City, Tennessee
02.2022 - Current
- Acted as subject matter expert and mentor for frontline agents by answering questions and reinforcing operational procedures during new training classes.
- Manage escalated customer calls and work toward successful resolution of complex issuesGuided clients through complex service inquiries to ensure satisfaction.
- Trained new staff on company protocols and customer engagement techniques.
- Handled escalation calls from clients requesting to speak with a supervisor.
- Provided answers to agents' questions during client interactions to support effective communication. our agents have while they are on the phone with our clients.
- Collaborate with leadership and team members to maintain high levels of customer satisfaction and service quality.
Home Health Caregiver
Home health care
Kingsport, Tennessee
01.2016 - 12.2021
- Provided daily personal care and assistance to clients in their homes.
- Helping clients shower
- Assisted with mobility and transfers using safe techniques and equipment.
- Cooking and cleaning for clients
- Went shopping for clients.
Education
Volunteer High School
Church Hill, TnSkills
- Client conflict resolution
- Client de-escalation
- Training new hires
- Computer skills
Timeline
Senior Client Advisor
Advanced Call Center Technologies LLC
02.2022 - Current
Home Health Caregiver
Home health care
01.2016 - 12.2021
Volunteer High School