Brittany Singer
Portland,OR
Summary
Experienced Customer Service Representative with over five years of experience in banking. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Senior Escalations Representative
Wells Fargo
Hillsboro, Oregon
11.2019 - Current
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Greeted customers and listened closely to problems described to determine solutions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Kept scripts and test cases updated with current requirements.
- Exceeded goals through effective task prioritization and great work ethic.
- Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
Financial Crimes Specialist
Wells Fargo
Hillsboro, Oregon
03.2018 - 11.2019
- Analyzed financial statements, bank records and government databases to identify fraud and other instances of financial crimes.
- Provided exemplary level of customer service to clients and company personnel.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained staff on operating procedures and company services.
Home Equity Specialist
Wells Fargo
Beaverton, OR
08.2016 - 03.2018
- Explained very technical financial information to applicants in easy to understand language.
- Monitored pipelines to track and log status of loans.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and other communications.
Barista
Starbucks
Beaverton, OR
08.2013 - 08.2016
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Taught proper procedures and strategies for success to new employees.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise
Lead Generator
Home Depot
Hillsboro, OR
12.2009 - 10.2013
- Met or exceeded monthly sales goals by using dynamic interpersonal and tried and true persuasion skills.
- Developed and maintained lasting customer relationships through quick turnaround and strong communication skills.
- Reached out to prospective customers using effective social media, research skills and networking events.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Achieved or exceeded company-defined sales quotas.
Education
Bachelor of Science - Liberal Arts And General Studies
Portland State University
Portland, OR03.2018
Skills
- MS Office including Word, Excel, and Power Point
- Strong organizational skills
- Excellent verbal and written communication skills
- Time management skills
- Training and coaching experience
- Work well independently and in team setting
- Detail oriented
- Excellent multi-tasking skills
- B2B experience
- Effective communication
- Self-Motivated
- Flexible and Adaptable
- Problem Solving
- Verbal and Written Communication
- Staff Training
- Consistent Procedure and Protocol Use
Timeline
Senior Escalations Representative
Wells Fargo
11.2019 - Current
Financial Crimes Specialist
Wells Fargo
03.2018 - 11.2019
Home Equity Specialist
Wells Fargo
08.2016 - 03.2018
Barista
Starbucks
08.2013 - 08.2016
Lead Generator
Home Depot
12.2009 - 10.2013
Bachelor of Science - Liberal Arts And General Studies
Portland State University
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