Brittany Singh
Toms River
Summary
Seasoned Regional Program Manager with a solid background in strategic planning, program development, and team leadership. Previous roles include successful management of regional initiatives, fostering partnerships across organizational lines, and driving process improvement strategies for optimal performance. Strengths lie in adaptability, problem-solving, communication, and leadership skills. Notable impact on enhancing operational efficiency through innovative solution implementation and continuous process improvements.
Overview
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Regional Program Manager
Kaleidoscope ABA Therapy Services
Toms River
2024.09 - Current
- Standardized operations across multiple sites by implementing strategic plans that enhanced financial performance, regulatory compliance, and daily workflow efficiency.
- Optimized clinical outcomes and revenue integrity by managing master schedules and case assignments, ensuring 100% alignment between staff availability and insurance authorizations.
- Developed comprehensive operational plans to drive business growth and achieve strategic objectives.
- Directed the full talent lifecycle, including recruitment, evidence-based training, and performance management to build high-performing clinical teams and improve service quality.
- Reviewed monthly financial statements from each unit; tracked spending trends over time to identify potential cost savings opportunities.
- Implemented programs to motivate employees and increase morale among staff members at each location.
Multi-Unit Branch Manager
Enterprise Mobility
Jersey City
2020.08 - 2024.09
- Directed daily operations across multiple locations, managing fleet growth, staffing, and scheduling to ensure optimal resource allocation and efficiency.
- Mentored and promoted 40+ employees into management; conducted targeted training in sales, retention, and service to build high-performing teams.
- Boosted annual fleet growth by over 50% and implemented cost-saving measures that significantly increased branch profitability.
- Ranked in the Top Tier of 22 managers for excellence in customer service, sales, and employee development through rigorous KPI monitoring and appraisals.
- Enhanced customer satisfaction ratings by resolving escalated issues promptly and building long-term loyalty through professional outreach.
- Collaborated with senior leadership to design sales and service strategies that aligned branch objectives with overarching corporate goals.
Hospitality Manager
The Heldrich
New Brunswick
2019.09 - 2020.08
- Directed operations of restaurants, bars, cafeterias, and other food and beverage establishments.
- Ensured high standards of food and beverage quality and guest service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Reviewed performance standards in food preparation, purchasing, and production.
- Ensured compliance with all applicable food safety laws and regulations.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Increased customer service ratings significantly through personable service.
- Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
Education
Master of Science - Applied Behavior Analysis
Purdue University
West Lafayette, IN 2025.07 - 2026.07
Bachelor Of Science - Business Administration And Management
Stockton University
Galloway, NJ 2019.01 - 2020.05
Skills
- Team collaboration
- Multitasking
- Effective communication
- Organizational skills
- Administrative management
- Optimize staff performance
- Adaptability and flexibility
- Strategic planning
Timeline
Master of Science - Applied Behavior Analysis
Purdue University
2025.07 - 2026.07
Regional Program Manager
Kaleidoscope ABA Therapy Services
2024.09 - Current
Multi-Unit Branch Manager
Enterprise Mobility
2020.08 - 2024.09
Hospitality Manager
The Heldrich
2019.09 - 2020.08
Bachelor Of Science - Business Administration And Management
Stockton University
2019.01 - 2020.05