Successful human resource candidate with experiece in employee recruitment, training and workforce management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Hi, I’m
Brittany Sjolie
Las Vegas,NV
Summary
Overview
13
years of professional experience
Work History
Rally HealthLas Vegas, NV
Customer Service Representative
09.2020 - Current
Job overview
- Provided primary customer support to internal and external customers in fast-paced environment while following HIPAA guidelines
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Entered customer interaction details in Salesforce to track requests, document problems and record solutions offered.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Cascade Fintech Las Vegas, NV
Service Team Member
07.2020 - 09.2020
Job overview
- Reviewed pending policy and provided feedback as needed.
- Tested and conducted quality control on the website for multiple products and reported bugs and broken links for review.
- Assisted with creating and improving customer communications.
- Coordinated with team to establish resources and spreadsheets used for future new hire training.
MonzoLas Vegas, Nevada
Financial Crimes Specialist
04.2019 - 06.2020
Job overview
- Met and exceeded metrics across multiple real time queues, such as transaction monitoring. Analyze and report potential fraud.
- Examined accounts for sanction screening, and enhanced reviews.
- Audited user's account activity in order to assess potential risk levels.
- Wrote and reviewed Suspicious Activity Reports (SARs).
- Communicated with law enforcement, regulators, and other financial institutions.
- Conducted quality assurance and training as needed for more junior team members.
- Assisted with general hiring by conducting interviews and reviewing performance.
United States Postal ServiceLas Vegas, Nevada
Seasonal PSE Clerk
10.2018 - 01.2019
Job overview
- Provided service and sales to walk-in customers.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Sorted and directed local, national, and international mail on a daily basis.
Republic ServicesLas Vegas, Nevada
Scale Operator/Gate Attendant
09.2017 - 10.2018
Job overview
- Investigated all security and safety violations.
- Investigated complaints and documented findings.
- Responded to customer inquiries regarding their accounts and payments.
- Count and balance cash drawer at the end of each shift.
LowesLas Vegas, Nevada
Customer Service Representative
06.2014 - 08.2017
Job overview
- Answered customer questions and offered details about products and services while efficiently processing orders and managing account details.
- Directed calls to appropriate individuals and departments.
- Provided customers with important details about billing, payment processing and support procedures and requirements.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
KohlsLas Vegas, Nevada
Administrative Assistant
08.2010 - 07.2014
Job overview
- Created schedules for over 200 employees and reviewed employee attendance on a regular basis.
- Worked successfully with different methods of data collection.
- Assisted with correspondence, reports and special projects.
- Submitted daily reports on payroll activities.
- Performed various administrative functions, including filing employee paperwork, training and bookkeeping.
Education
Las Vegas Academy Of Performing And Visual ArtsLas Vegas, NV
High School Diploma
2007
University Overview
Skills
- Strong interpersonal skills
- Multi-line phone talent
- People-oriented
- Positive and friendly
- Fast Learner
- Easily adapts to new situations
Timeline
Customer Service Representative
Rally Health
09.2020 - Current
Service Team Member
Cascade Fintech
07.2020 - 09.2020
Financial Crimes Specialist
Monzo
04.2019 - 06.2020
Seasonal PSE Clerk
United States Postal Service
10.2018 - 01.2019
Scale Operator/Gate Attendant
Republic Services
09.2017 - 10.2018
Customer Service Representative
Lowes
06.2014 - 08.2017
Administrative Assistant
Kohls
08.2010 - 07.2014
Las Vegas Academy Of Performing And Visual Arts
High School Diploma
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