Brittany Smith
Newport News,VA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Registered medical professional, skilled in patient care, clinical procedures, and medical documentation. Strong focus on collaboration and adaptability in fast-paced healthcare environments. Proficient in phlebotomy, EKGs, administering medications, and patient education. Known for reliability, compassion, and effective communication skills. Hospitality professional with strong foundation in guest relations and customer service. Efficient in managing check-ins, addressing guest concerns, and ensuring welcoming atmosphere. Known for collaboration with team members and flexibility to adapt to varying guest needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Doubletree By Hilton Hotel
2022.03 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Medical Assistant
MD Express Urgent Care
2018.06 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
Associate of Applied Science - Medical Assisting
Centura College
Newport News, VA05.2017
High School Diploma -
Gloucester High School
Gloucester, VA06.2008
Skills
Customer Service
Guest Services
Problem-solving skills
Cash Handling
Administrative Support
Immunization Administration
HIPAA Compliance
Laboratory Specimen Collection
Clinical Documentation
Phlebotomy Techniques
Medical Terminology
Certification
- Registered Medical Assistant (RMA) - American Medical Technologists (AMT).
Timeline
Front Desk Agent
Doubletree By Hilton Hotel
2022.03 - Current
Medical Assistant
MD Express Urgent Care
2018.06 - Current
- Registered Medical Assistant (RMA) - American Medical Technologists (AMT).
Associate of Applied Science - Medical Assisting
Centura College
High School Diploma -
Gloucester High School
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