Brittany Smith
Chicago
Summary
I am a motivated professional who is eager and ready to learn. I am looking to take my skills learned in hospitality over the last ten years and use them to advance in my career and personal life. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
Hugo’s Frog Bar and Fish House
02.2023 - Current
- Recorded guests orders and effectively and efficiently communicated orders to the kitchen
- Skillfully anticipated and addressed guests service needs
- Appropriately suggested additional items to guests to help increase restaurants sales
- Work together as a team with other servers and staff members to provide exceptional service and create an amazing atmosphere for guests
- Up-sale menu items to increase revenue
- Maintained full product knowledge of menu and specials
Bartender
Last Call Bar Catering
05.2022 - 11.2022
- Prep and setup bar for service
- Maintain knowledge of spirits, beers, and wines
- Have knowledge of classic cocktails
- Have proper knowledge of how to build menu cocktails that are being served
- Create batched cocktails
- Provides high quality service that exceed guest expectations and leave an amazing impression on guest
- Work together with a team of other bartenders and bar backs to create an amazing experience for guests
Server
Cabra
04.2022 - 11.2022
- Provide exceptional service to guests to ensure they are happy
- Provide guests with menu recommendations when asked
- Have proper knowledge of table numbers and seating positions
- Maintain health, safety, and sanitation standards when handling food and drinks
- Always smile!
Cocktail Server
Bathtub Gin
01.2022 - 04.2022
- Recorded food and drink Orders and served guests requests at the highest standards.
- Maintained full product knowledge of menu and specials
- Made suggestions to guests based on preference
- Committed to working as a team to provide the highest quality of service to guests
- Maintain health, safety, and sanitation standards when handling food and drinks
- Up-sale menu items to increase revenue
Lead Server/Bartender
Bernie’s Lunch and Supper
03.2018 - 10.2020
- Prepped and stocked bar for service
- Batched cocktails for the week
- Prepped and made specialty syrups for bar
- Maintained knowledge of all spirits,cocktails, beers, and wines served
- Maintain knowledge of classic cocktails
- Made and served cocktails, beer, and wine
- Monitored dining room and bar to ensure optimal guest experience
- Trained new hires on guest service expectations, safety procedures, proper food handling and restaurant protocol
- Up-sale menu items to increase revenue
Server
HardRock Cafe
06.2016 - 03.2018
- Delivered exceptionally friendly and fast service
- Answered questions about menu selection and provide recommendations when asked
- Accurately and efficiently record orders and work with team to serve food and beverage beyond guest expectation
- Up-sale menu items to increase revenue
Sales Associate
Urban Outfitters
11.2012 - 07.2016
- Greet customers and provide outstanding customer service
- Work the register, take cash and card payments, count drawer
- Maintaining the sales floor, folding, putting away merchandise, organizing merchandise
- Doing inventory
- Working the mobile P.O.S and search system to help customers find items and sizes they may be looking for.
Server
LuxBar
03.2016 - 06.2016
- Recorded guests orders and effectively and efficiently communicated orders to the kitchen
- Skillfully anticipated and addressed guests service needs
- Appropriately suggested additional items to guests to help increase restaurants sales
- Work together as a team with other servers and staff members to provide exceptional service and create an amazing atmosphere for guests
- Routinely clean table linens, polish silver and glassware, stock service station and clean storage and service refrigerator
Server
Grand Lux Cafe
10.2014 - 04.2016
- Maintain extensive knowledge of menu food and drink items
- Served guests in a fast paced environment and managed time for optimal guests experience
- Recorded guests orders accurately and efficiently communicated with kitchen
- Regularly checked on guests to ensure satisfaction
- Work with other servers and staff to provide excellent service
- Up-sale menu items to increase revenue
Server
TGI Fridays
04.2013 - 10.2014
- Maintain extensive knowledge of menu food and drink items
- Served guests in a fast paced environment and managed time for optimal guests experience
- Recorded guests orders accurately and efficiently communicated with kitchen
- Regularly checked on guests to ensure satisfaction
- Work with other servers and staff to provide excellent service
- Up-sale menu items to increase revenue
Education
Bachelor of Arts - Music Performance
Columbia College Chicago
Chicago, IL01-2015
Highschool diploma - undefined
Fort Hayes High School
Columbus, Ohio01.2011
Skills
- Point of sale (POS) system
- Sales
- Works well under pressure
- Upbeat, friendly, and positive
- Organized
- Team player
- Strategic planning
- Time management
- Problem solving
- Amazing people skills
- Team member support
- Strong work ethic
- Performance improvement
- Multitasking and organization
- Upselling techniques
- Customer feedback management
- Relationship management
Certification
-Google Project management certification
-Google Marketing certification
Timeline
Server
Hugo’s Frog Bar and Fish House
02.2023 - Current
Bartender
Last Call Bar Catering
05.2022 - 11.2022
Server
Cabra
04.2022 - 11.2022
Cocktail Server
Bathtub Gin
01.2022 - 04.2022
Lead Server/Bartender
Bernie’s Lunch and Supper
03.2018 - 10.2020
Server
HardRock Cafe
06.2016 - 03.2018
Server
LuxBar
03.2016 - 06.2016
Server
Grand Lux Cafe
10.2014 - 04.2016
Server
TGI Fridays
04.2013 - 10.2014
Sales Associate
Urban Outfitters
11.2012 - 07.2016
Highschool diploma - undefined
Fort Hayes High School
Bachelor of Arts - Music Performance
Columbia College Chicago