Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
ANALUZ VICTORIA

ANALUZ VICTORIA

Tucson,Az

Summary

Highly skilled server and host experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests. Responsible waiter with 4 years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Server

IHOP
01.2020 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Host

IHOP
11.2019 - 01.2020
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Education

International Business - International Business Management

PCC
Tucson, AZ
05-2028

High School Diploma -

Sonoran Science Academy
Tucson, AZ
05.2022

Skills

  • Customer Service
  • Time Management
  • Organizational Skills
  • Effective Customer Upselling
  • Active Listening
  • Point of Sale (POS) System
  • Team Management
  • Planning & Organizing
  • Friendly, Positive Attitude
  • Reliable & Trustworthy
  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Food running
  • Cleanliness standards
  • Service prioritization

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Server

IHOP
01.2020 - Current

Host

IHOP
11.2019 - 01.2020

High School Diploma -

Sonoran Science Academy

International Business - International Business Management

PCC
ANALUZ VICTORIA