Brittany Smith
Indianapolis,IN
Summary
Accomplished professional with expertise in customer service and data entry, honed at GRL, LLC. Enhanced satisfaction by resolving inquiries and training new team members. Proven ability in active listening and critical thinking, leading to a 20% improvement in team efficiency. Adept at streamlining processes and improving documentation quality in healthcare settings.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
GRL,llc
11.2021 - Current
- Resolved customer inquiries via phone, email, and chat to enhance satisfaction.
- Managed order processing and tracking, ensuring timely delivery of products.
- Documented customer interactions in CRM system for accurate record-keeping.
- Trained new team members on customer service protocols and best practices.
Medical Scribe
Incharge
01.2017 - 11.2023
- Documented patient encounters accurately, ensuring compliance with healthcare standards and regulations.
- Assisted physicians in recording medical histories and physical examinations efficiently.
- Organized and maintained electronic health records for optimal accessibility and accuracy.
- Collaborated with healthcare teams to streamline documentation processes and improve patient care workflows.
- Trained new staff on scribing practices, enhancing team performance and documentation quality.
- Evaluated existing scribing protocols, recommending improvements to increase efficiency in patient note-taking.
Education
High School Diploma -
Anderson High
Anderson, INAssociate of Science - Medical Billing And Coding
Penn Foster Career School
Scranton, PA05-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
GRL,llc
11.2021 - Current
Medical Scribe
Incharge
01.2017 - 11.2023
High School Diploma -
Anderson High
Associate of Science - Medical Billing And Coding
Penn Foster Career School