BRITTANY SPEED
Durham,NC
Summary
Seasoned Program Coordinator with broad-ranging expertise in operations management, financial administration and customer service.
Overview
5
5
years of professional experience
Work History
Program Coordinator
Mercalis
Cary, NC
02.2023 - Current
- Served as a liaison between external organizations and partners involved in delivering programming services.
- Maintained up-to-date records related to program activities.
- Participated in the development of new programs or modifications to existing programs.
- Prepared reports on progress towards program goals for management review.
- Provided guidance and support to program participants in navigating resources, services, and opportunities.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
Program Coordinator
IQVIA/Abbvie
Durham, NC
04.2022 - 03.2023
- Assist with planning and coordination of programs and activities for project lead and director
- Monitor pharmacy practice programs, Medication use systems for ambassadors and quality assurance team
- Assist patients gain access to pharmacy assistance programs
- Create and maintained files on each patient
- Communicated clinical information to providers and patients as needed
- Assist in the preparation and logistics for project lead a needed.
Customer Service Excellence Specialist
Oakstreet Health
Durham, NC
12.2020 - 04.2022
- Assist with mentoring new employees during and after training
- Develop and maintain working knowledge of internal policies, procedures and services to appropriately address customer issues
- Strong Adobe Acrobat program skills
- Maintain and update human resources activities and documents, such as organizational charts, employee handbooks and directories and performance evaluation forms
- Supervise and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations
- Analyze and modify compensation and benefits policies to establish competitive programs and comply with legal requirements
- Develop and implement recruiting strategies to meet current and anticipated staffing needs.
Business Operations Manager
Bonnie Cone Classical Academy
Huntersville, NC
08.2019 - 12.2020
- Managed incoming and outgoing mail and deliveries to support efficient office operations
- Strong Microsoft Office and Workday skills
- Very strong, proven project management and organizational skills
- Recruited staff members and oversaw training programs
- Coordinated and directed financial or budget activities to fund operations, maximize investments or increase efficiency
- Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials and staff members
- Prepared staff work schedules and assigned specific duties
- Assisted with setting up fundraisers, various programs, & events
- Created and maintained Microsoft Excel spreadsheets for payroll purposes
- Made bank deposits
- Coordinated and managed travel arrangements, meeting spaces, reservations, etc.
Education
Master Of Business Administration (M.B.A In Business Administration -
WALDEN UNIVERSITY
06.2022
Bachelor Of Science (B.S In Early Childhood Education (AECE) -
ELIZABETH CITY STATE UNIVERSITY
05.2013
Skills
- Excellent oral and written communication, interpersona, analytical, and problem-solving skills
- Excellent planning and organization skills, including effective time management
- Extensive knowledge of GLP, GMP, WI, ICH-GCP, CLIA, HIPPA, FDA, CDC, EPA regulations and Best Practice Documents
- Effective collaboration with clients and vendors
- Program development and implementation
- Proficiency in Word, Excel, Project 2016, PowerPoint, Outlook
Timeline
Program Coordinator
Mercalis
02.2023 - Current
Program Coordinator
IQVIA/Abbvie
04.2022 - 03.2023
Customer Service Excellence Specialist
Oakstreet Health
12.2020 - 04.2022
Business Operations Manager
Bonnie Cone Classical Academy
08.2019 - 12.2020
Master Of Business Administration (M.B.A In Business Administration -
WALDEN UNIVERSITY
Bachelor Of Science (B.S In Early Childhood Education (AECE) -
ELIZABETH CITY STATE UNIVERSITY
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