Brittany Spencer
Grand Prairie,TX
Summary
Dynamic Quality Assurance Specialist with a proven track record at Software Built By Design, Inc., enhancing productivity and compliance through strategic process improvements and rigorous adherence to industry standards. Skilled in database management and customer service, adept at fostering member satisfaction and driving significant improvements in quality assurance operations. Excel in collaborative team environments, demonstrating exceptional organizational and communication abilities.
Overview
8
8
years of professional experience
Work History
Quality Assurance Specialist
Software Built By Design, Inc.
10.2019 - Current
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Implemented process improvements to increase productivity in quality assurance operations.
- collaborating with quality team members and department managers to implement procedural remedies.
Member Services Program Coordinator
NPA National Pawnbrokers Association
08.2017 - 10.2019
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Responsible for Frontline interactions with members
- Database Management (IMIS)
- Database Management (Membership Works)
- Experience in GotoMeeting, GotoWebinar, MailChimp, and Survey monkey
- Appointment Scheduling for Legislative Conference
- Office Management
- Pawn Expo – Las Vegas Convention 2017 and 2018
Member Service Specialist
NetVU
04.2016 - 08.2017
- Responsible for frontline interactions with members
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Database Management (IMIS)
- Experience in GotoMeeting and GotoWebinar
- Meeting Planning for Education Development Team/Volunteer Dev./Staff/Executive Board
- Participated actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.
- Office Management
- NetVU Conference - Nashville, TX
Education
High School Diploma -
Mansfield High School
Mansfield, TX05.2006
Skills
- C-Level Office Support
- Customer Service ∙ Filing: alpha/numeric
- MS Word/ Intermediate Excel
Database Management - Copying and Printing ∙ Cash Management ∙ Type: 45-wpm ∙ IMIS Reporting
- Meeting Planning
- Presentations
- Webinar Events
- Sales
- Logistics
Timeline
Quality Assurance Specialist
Software Built By Design, Inc.
10.2019 - Current
Member Services Program Coordinator
NPA National Pawnbrokers Association
08.2017 - 10.2019
Member Service Specialist
NetVU
04.2016 - 08.2017
High School Diploma -
Mansfield High School
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