BRITTANY SPRUILL
District Heights,MD
Summary
Experienced professional with expertise in problem-solving and critical thinking. Demonstrated success in analyzing complex issues and generating innovative solutions. Highly adaptable and skilled at collaborating with cross-functional teams to achieve organizational goals. Proficient in leveraging technology and data-driven insights to drive process improvements and optimize business outcomes.
Overview
5
5
years of professional experience
Work History
Learning Administrator
TalentBurst (Contract)
10.2023 - Current
- Generate and manage activities, and running and creating scheduling reports
- Ensure our internal customers' technical issues are resolved, including transcript and system issues
- Streamlined the onboarding process for new hires, resulting in reduced time to productivity.
- Partnered with external vendors to source specialized training courses when necessary, securing competitive pricing through negotiation efforts.
- Evaluated training program effectiveness, making continuous improvements based on feedback and performance metrics.
- Promoted a culture of continuous learning by staying current on industry trends, best practices, and emerging technologies in the learning and development field.
- Developed e-learning modules using authoring tools, providing accessible and flexible options for remote employees or those with busy schedules.
- Created a library of educational resources available to all staff members at any time as part of an ongoing self-directed learning initiative.
- Collaborated with subject matter experts to create relevant and up-to-date training materials.
Office Coordinator
BlueSight (Healthcare Company)
07.2022 - 07.2023
- Maintained our LMS system Brainshark
- Utilizing applicant tracking system Lever
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Coordinated company events, fostering team building and boosting overall morale.
- Created and implemented secure filing systems for sensitive employee and client documents.
- Supported executive staff members with calendar management, travel arrangements, and meeting coordination.
- Developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Kept high average of performance evaluations.
Call Center Representative
TDB Communications Contract
Washington, DC
03.2021 - 04.2022
- Responded to numerous phone inquiries daily with set time parameters using standard call-center technology: telephones, e-mail and web browsers
- Assisted callers in finishing online applications, and connecting callers with management
- Maintained up-to-date knowledge of regulations and policies as they apply to the various programs
- Reported problems through Salesforce, Docs, & Webbs
- Utilized AWS & CRM.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Intern/Banking
Office of the Comptroller (Currency)
Washington, DC
06.2019 - 08.2021
- Led efforts to provide data, and collaborated with peers
- Contributed to the success of the strategic initiatives through innovation, creativity, and continued quality and process improvement
- Provided and participated in the new Bank Supervision policy
- Assisted with banking responsibilities.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Prepared project presentations and reports to assist senior staff.
- Contributed to positive work environment by actively participating in team-building activities.
Sales Associate
Color, Inc.
Washington, DC
09.2019 - 03.2021
- Executed strategy generally led to which exceeded expectations of sales closing
- Worked closely with existing customers to understand their needs resulting in customer satisfaction
- Maintained up-to-date knowledge of sales strategies and products
- Demonstrated the five basic demands to greet and engage with customers in the service areas and on the sales floor
- Used product and fashion knowledge to inspire the customer by offering purchasing suggestions, promoting campaigns, offers, activities, and company initiatives (i.e., sustainability efforts, merchandise collecting).
Education
Political Science Major -
Southern New Hampshire University
New Hampshire Highschool Diploma -
Cardozo Highschool
Washington, DC06.2020
Skills
- Exceptional data record keeping and filing whether on the computer or in paper files
- Proficient with Microsoft Office, Microsoft Visio Etc
- Very meticulous in all work to ensure no errors are made
- Excellent communication skills over the phone and in person
- Professional appearance maintained always
- Capable of multitasking, troubleshooting and working in high-pressure situations
- Organizational skills, customer service
- Copying, scanning, filing, sorting, answer incoming calls
- Self-motivated & detailed-oriented
- Adaptability and ability to work under pressure
Timeline
Learning Administrator
TalentBurst (Contract)
10.2023 - Current
Office Coordinator
BlueSight (Healthcare Company)
07.2022 - 07.2023
Call Center Representative
TDB Communications Contract
03.2021 - 04.2022
Sales Associate
Color, Inc.
09.2019 - 03.2021
Intern/Banking
Office of the Comptroller (Currency)
06.2019 - 08.2021
Political Science Major -
Southern New Hampshire University
Highschool Diploma -
Cardozo Highschool