Sharmily M. Rahimatali
Brentwood,USA
Summary
Dedicated and detail-oriented professional with extensive experience in customer service and medical front office operations. Skilled in patient scheduling, managing high-volume phone calls, coordinating appointments, verifying information, and providing exceptional support to patients and customers. Strong ability to multitask in fast-paced environments while maintaining accuracy, professionalism, and confidentiality. Proven track record of building positive relationships, resolving concerns efficiently, and ensuring a seamless customer and patient experience. Proficient in administrative support, communication, and office management with a commitment to delivering outstanding service.
Professional with robust background in scheduling and coordination, skilled in optimizing workflows and ensuring efficient resource allocation. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in time management, communication, and conflict resolution, making reliable asset in fast-paced environments. Known for maintaining high standards and delivering consistent, impactful outcomes.
Overview
8
8
years of professional experience
Work History
Strategic Scheduler
Arthritis & Rheumatism Associates
Rockville, MD
09.2025 - Current
- Analyze scheduling needs & resource availability to optimize patient flow and reduce wait times.
- Assist with strategic workforce planning by forecasting staffing needs based on patient volume and service demands.
- Resolved scheduling conflicts, appointment cancellations and referral discrepancies to minimize delays in treatment.
- Collaborate with physicians, nurses and administrative staff to ensure proper coverage and timely patient care.
- Maintain accurate patient records and scheduling data in EHR System.
- Communicate appointment details, changes and reminder to patients & healthcare providers.
- Managed the referral process by obtaining, verifying, and tracking referrals from primary care providers, specialist & insurance carriers.
- Provided exceptional customer service by answering high-volume phone calls, addressing patient inquiries and ensuring a positive patient experience.
- Verified insurance eligibility, benefits and authorization requirements to facilitate timely patient care.
- Managed complex calendar systems, ensuring accurate and timely updates for both staff and patients.
- Coordinated patient scheduling across multiple providers, optimizing appointment availability and minimizing wait times.
- Implemented software solutions to improve scheduling efficiency, facilitating smoother operations within the practice.
- Trained new team members on scheduling protocols, fostering a collaborative environment focused on patient care.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Call Center Representative
Arthritis & Rheumatism Associate
Wheaton, MD
05.2021 - Current
- Answers telephone for Wheaton, Chevy Chase, DC, Shady Grove, Olney, Frederick, Fairfax locations.
- Takes messages and provides information in a timely manner.
- Warm transfers calls to the appropriate department or staff member.
- Schedules appointments according to scheduling specification for each physician.
- Verify new patients benefits and eligibility when Eligibility department is short staff or not available.
- Keeps physicians schedule full.
- Informs the reception desks with cancellations/add-ons/or patients running late.
- Assist office managers when needed with rescheduling patients that need to be moved because the doctor has closed or changed their schedule.
- 40 hours per week
- Managed high-volume inbound calls, ensuring effective communication of services and support for patients.
- Resolved patient inquiries by providing accurate information on treatment options and scheduling appointments efficiently.
- Utilized electronic health record systems to document patient interactions and track follow-up actions diligently.
- Trained new representatives on call handling procedures, improving team performance and service quality.
Care Coordinator
Unity Health Care
Washington, DC
02.2020 - 01.2021
- Contributes to team effort by accomplishing related results as needed.
- Orients and educates patients and their families by explaining the role of the patient care & initiating the care plan.
- Handle inbound calls and answer patient questions.
- Coordinate with health insurance plans.
- Provide appointment scheduling for patients and obtaining necessary medication information needed by patient to inform provider.
- Communicate with nurses and physicians.
- Ensure releases of information and other required documents are completed and filed.
- Complete and file all documentation as required in a timely manner.
- 40 hours per week
- Coordinated patient care plans with multidisciplinary teams to enhance service delivery.
- Managed scheduling and follow-up appointments, ensuring continuity of care for patients.
- Implemented tracking systems for patient progress, improving adherence to treatment protocols.
Patient Registration Clerk/Team Leader (Medical & Dental)
Unity Health Care
Washington, DC
05.2018 - 01.2021
- Greeted patients, signed them in and directed them to their destination.
- Successfully managed information using eCW software.
- Assisting patients to fill out information forms.
- Scheduling, rescheduling, or canceling appointments as needed.
- Entered treatment plans, posted payments, entry charges, handled pre-authorizations.
- Assist and support other team members and departments in dental patient care.
- Managed dentists' & hygienist schedules by confirming patients appointments and managing their schedules.
- 40 hours per week
- Managed patient registration processes to ensure accurate data entry and compliance with health regulations.
- Facilitated insurance verification, optimizing patient flow and reducing wait times for services.
- Trained new staff on registration procedures and electronic health record systems to enhance team efficiency.
Education
High School -
High Point High School
Beltsville, MD05-2013
Associate Degree - Biology, Chemistry, Technical Communication
Prince George’s Community College
Largo, MD05-2018
Skills
- Medical Scheduling
- Referral Coordination
- Prior Authorizations
- Electronic Medical Records
- HIPPA Compliance
- Appointment Coordination
- Excellent knowledge of Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Internet, E-Mail
- Capable of typing 40 words per minute
- Exceptional record keeping and filing whether on the computer or in paper files
- Excellent communication skills over the phone and in person
- Capable of multitasking and working in high pressure situations
- Knowledgeable of using printers, faxing, making copies, calculators
- Enthusiastic team player who listens and communicates well with others
- Computer skills
- Attention to detail
- Medical terminology
- Staff coordination
- Documentation proficiency
Timeline
Strategic Scheduler
Arthritis & Rheumatism Associates
09.2025 - Current
Call Center Representative
Arthritis & Rheumatism Associate
05.2021 - Current
Care Coordinator
Unity Health Care
02.2020 - 01.2021
Patient Registration Clerk/Team Leader (Medical & Dental)
Unity Health Care
05.2018 - 01.2021
Associate Degree - Biology, Chemistry, Technical Communication
Prince George’s Community College
High School -
High Point High School
Additional Information
- Member of National Honors Society
- Member of National World Language Honors Society