Brittany Staton
Henderson
Summary
Professional with strong foundation in verification processes, ensuring accuracy and compliance. Skilled in data analysis, problem-solving, and quality assurance. Reliable team collaborator, adaptable to changing needs, and focused on achieving results. Prepared to bring precision, integrity, and effective communication to role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Worksite Case Advocate
Globe Life And Accident Insurance Company
01.2023 - Current
- Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
- Adhered to strict deadlines for completing verifications, ensuring prompt delivery of results to clients.
- Contributed to a positive work environment by actively participating in training sessions and sharing knowledge with team members.
- Applied problem-solving skills when faced with challenges or discrepancies during the verification process, seeking guidance from supervisors when needed.
Cocktail Server
House Of Blues Las Vegas
09.2022 - 01.2023
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
Tesla Experience Specialist
Tesla
09.2019 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Maintenance Coordinator
American Homes 4 Rent
12.2018 - 08.2019
- Enhanced communication between departments, facilitating prompt responses to maintenance requests and reducing delays in repairs.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Managed vendor relationships for timely delivery of parts and services, ensuring smooth operations within the facility.
- Maintained detailed records of all maintenance activities performed, allowing for effective tracking of progress over time.
Education
High School Diploma -
Searcy High School
Searcy, AR05-2006
Skills
- Document verification
- Data entry and review
- Account maintenance
- Customer database systems
- Coordination and scheduling
- Data review
- Fraud detection
- Customer service
- Attention to detail
- Data entry proficiency
- Insurance coverage verification
- Eligibility determination
Certification
- Licensed Makeup Artist - January 2020-Present
Timeline
Worksite Case Advocate
Globe Life And Accident Insurance Company
01.2023 - Current
Cocktail Server
House Of Blues Las Vegas
09.2022 - 01.2023
Tesla Experience Specialist
Tesla
09.2019 - 11.2022
Maintenance Coordinator
American Homes 4 Rent
12.2018 - 08.2019
High School Diploma -
Searcy High School
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