Brittany Stinson
Atlanta,GA
Summary
Personable and dedicated Customer Service Representative with extensive experience in the automotive industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Jim Ellis Maserati
08.2022 - Current
- Perform administrative tasks such as answering phones, handling inventory, and invoicing new cars
- Assist the general manager with various tasks to ensure smooth operations.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
BDC Agent
ALM
12.2020 - 08.2022
- Received, processed, verified, and distributed information from inbound and outbound calls, including inquiries on new and pre-owned vehicles
- Managed internet leads and provided general information to customers.
- Tracked customer interactions using CRM software, ensuring timely follow-ups and accurate recordkeeping.
- Worked with sales department to develop sales strategies and techniques.
Customer Service Representative
Classic Collision Center
Atlanta, Georgia
03.2017 - 03.2020
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Greeted customers and addressed their needs in a professional manner.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Resolved customer complaints in an efficient and courteous manner.
- Developed strong relationships with customers by providing exceptional customer service.
Education
Bachelor of Arts - English Education
Georgia State University
12.2017
Skills
- Customer Service
- Office Management
- Communication
- Organization and Time Management
- Microsoft Office Suite
- Data Entry
- Office Administration
- Computer Skills
- Appointment Scheduling
Timeline
Administrative Assistant
Jim Ellis Maserati
08.2022 - Current
BDC Agent
ALM
12.2020 - 08.2022
Customer Service Representative
Classic Collision Center
03.2017 - 03.2020
Bachelor of Arts - English Education
Georgia State University
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