Brittany Stone
Lynchburg,VA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Co Manager
Ulta Beauty Inc.
Lynchburg, VA
11.2023 - 10.2024
- Lead operations mand oversaw all aspects of store operations
- Enhanced team effectiveness through talent acquisition, training programs, and skill development
- Drove company profitability through operational excellence, top-line sales growth, and expense control
- Promoted a culture of accountability to meet or exceed the store’s goals related to retail and service sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink
General Manager
Ulta Beauty Inc.
New Bern, NC
02.2020 - 11.2023
- Lead a team of managers and accountable for all aspects of managing a single retail store, inclusive of the salon
- Drove store business through a focus on performance (sales, service, and expense control), people (talent acquisition, training, and development), and process (standard operating procedures and compliance standards)
- Lead all aspects of manager and associate development including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance
- Attract, hire, and retain a diverse team of top talent, and efficiently address any staffing needs and open positions for the store
Service Manager
Ulta Beauty Inc.
New Bern, NC
01.2017 - 02.2020
- Lead a team of stylists, estheticians, guest coordinators, assistant services managers, sales managers and boutique leads
- Accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction
- Drove business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards)
Operations Manager
Ulta Beauty Inc.
Morehead City, NC
05.2013 - 01.2017
- Lead a team of task associates and the merchandise manager
- Responsible for supporting the management of the operations of a retail store, including realignments, planograms and all inventory related processes
- Drove company profitability through operational excellence, top-line sales growth, and expense control
Education
High School Diploma -
Loganville High School
Loganville, GA05-2009
Skills
- Coaching and mentoring
- Performance evaluations
- Customer service
- Strategic planning
- Business development
- Staff development
Certification
- First Aid Certified
Timeline
Co Manager
Ulta Beauty Inc.
11.2023 - 10.2024
General Manager
Ulta Beauty Inc.
02.2020 - 11.2023
Service Manager
Ulta Beauty Inc.
01.2017 - 02.2020
Operations Manager
Ulta Beauty Inc.
05.2013 - 01.2017
High School Diploma -
Loganville High School
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