Brittany Strickland

Maintained up-to-date knowledge of current industry standards, technologies and best practices.

Conducted remote desktop sessions with customers to diagnose and resolve technical problems.

Cultivated strong client relationships through proactive communication and problem-solving.

Collaborated with cross-functional teams such as marketing, sales, operations and finance to meet customer needs.

Maintained accurate records of all client interactions in CRM system.

• Manage a variety of customer service needs with Roadside
• Assist agents one on one with needs to helping customers
• Supervisor calls inbound and outbound
• Answer phones and direct incoming calls
• Daily reports of Calls
• Chat performance facilitator
• Heavy data entry with minimal errors and attention to detail

• Processing payroll
• Office purchasing and uniforms
• Maintain employee files
• Responsible for all On- boarding paperwork for new employees
• Responsible for the office budget and maintaining accurate spreadsheets of all money received, deposited and paid out
• Answer phones and direct incoming calls
• Weekly invoices and monthly reports of the financial