Summary
Overview
Work History
Skills
Timeline
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Brittany Szesnat

Charlotte,NC

Summary

Experienced hospitality professional with a passion for delivering exceptional customer service and satisfaction in fast-paced environments. Proven track record of success in fostering teamwork and adaptability to consistently meet changing needs. Efficiently manages multiple tasks, addresses customer inquiries, and maintains a clean and organized workspace. Known for reliability, results-driven approach, positive attitude, and excellent communication skills. Ready to leverage expertise to excel in a new opportunity.

Overview

8
8
years of professional experience

Work History

Senior Operations Associate

Sherpa Auto Transport (Varda Partners)
06.2022 - 03.2024
  • Oversaw client and driver interactions to ensure exceptional customer experience
  • Executed organizational and time management skills by prioritizing and resolving urgent situations
  • Informed customers and manager about delivery schedules and statuses

Sales Associate

Sherpa Auto Transport (Varda Partners)
02.2022 - 06.2022
  • Demonstrated mastery of sales process and product knowledge to increase sales and reinforce customer loyalty
  • Developed and maintained strong relationships with customers to ensure a positive customer experience
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge

Bartender, Server

Verdile's Restaurant
03.2019 - 03.2021
  • Monitor and balance cash registers, and collect payments for drinks and food with extreme attention to detail
  • Advertise, market, and recommend menu options to guests to increase satisfaction
  • Train new employees on customer service, money handling, and organizing strategies
  • Served high customer volumes during special events, nights, and weekends.

Bartender, Server

Lanie's Cafe
06.2018 - 02.2019
  • Demonstrate the ability to multi-task at a fast pace while dealing with various situations and individuals
  • Contribute to team objectives in a fast-paced environment
  • Communicate product knowledge to facilitate guest decision making
  • Organize 100+ customer transaction receipts on a daily basis for proper filing.

Bartender, Server

Reel Seafood
08.2016 - 07.2018
  • Engage in small talk and jokes with clientele in order to build a rapport and ensure that they became repeat customers, reinforcing a loyalty program for the restaurant
  • Train brand new bartenders on all aspects of the job, from drink preparation and knowledge to building valuable customer relationships and up-selling techniques
  • Build relationships with customers and community to promote long-term business growth
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails

Skills

  • Attention to detail
  • Flexibility
  • Customer relations
  • Goal setting
  • Active listening
  • Public speaking
  • Workload prioritization
  • Exceptional customer service

Timeline

Senior Operations Associate

Sherpa Auto Transport (Varda Partners)
06.2022 - 03.2024

Sales Associate

Sherpa Auto Transport (Varda Partners)
02.2022 - 06.2022

Bartender, Server

Verdile's Restaurant
03.2019 - 03.2021

Bartender, Server

Lanie's Cafe
06.2018 - 02.2019

Bartender, Server

Reel Seafood
08.2016 - 07.2018

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Brittany Szesnat