Brittany Talley
Pflugerville,TX
Summary
An extremely dedicated Intake Specialist with over 20 years of experience, protecting the unprotected. Highly skilled in intake assessment and report writing. Extremely organized and hardworking with strong attention to detail with the ability to carry out task with minimal supervision. Highly motivated to positively impact program operations.
Overview
23
23
years of professional experience
Work History
Intake Specialist
Department of Family Protective Services
Austin, TX
04.2003 - Current
- Documents confidential and detailed information from complaints regarding the alleged neglect or exploitation of adults with disabilities or the elderly and abuse and/or neglect of children.
- Conducts initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
- Maintains positive attitude and effectively de-escalated clients during crisis situations.
- Takes complaints from individual homes, group homes, mental health facilities such as state hospitals and state schools, foster homes, and daycare's.
- Evaluates and assign priority classifications and allegation types to all complaint reports in accordance with department policies and procedures.
- Classifies abuse or neglect of the elderly and disabled based on their ability to care for themselves, perform daily living activities without assistance and medical diagnosis.
- Classifies abuse or neglect of children based on their level of vulnerability, relationship to the alleged perpetrator and whether the caretaker makes a reasonable effort to protect them.
- Writes detailed reports based on information received to assist in the investigation process.
- Provides referrals to program specialists at the Texas Health and Human Services, Department of Aging and Disability Services and the Department of State Health Services.
- Provides on-the-job training to new workers.
Cancer Information Specialist
American Cancer Society
Austin, TX
06.2001 - 03.2003
- Provided patients, caregivers, students and members of the community organizations information regarding American Cancer Society programs and services and as well as referrals and information from other cancer organizations.
- Provided patients, family and caregivers with information regarding ACS programs and services, including diagnosis and treatment information.
- Prepared diagnosis and treatment related material orders to be mailed.
- Assessed the callers emotional status and promotes social support resources, as needed (i.e support groups).
Education
Bachelor of Arts - Sociology
Huston-Tillotson University
Austin, TXSkills
- Client Intake
- Intake Assessment
- Eligibility Review
- Data Entry
- Critical Thinking Skills
- Compassionate Communication
- Detailed Report Writing
- Follow-Up Skills
References
References available upon request.
Timeline
Intake Specialist
Department of Family Protective Services
04.2003 - Current
Cancer Information Specialist
American Cancer Society
06.2001 - 03.2003
Bachelor of Arts - Sociology
Huston-Tillotson University
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