Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Brittany Tapp

Katy

Summary

Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

Hertz Rental Car
06.2023 - 08.2024
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Patient Access Representative

Lake View Hospital
12.2019 - 05.2023


  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

Accounting Assistant

Topp Knotch Personnel, Inc.
03.2015 - 11.2019


  • Processed payments and documents such as invoices, journal vouchers, reimbursements, and statements.
  • Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Expedited invoice processing with effective communication between internal departments and external vendors.

Revenue Cycle Administrator

Ochsner Health System
01.2012 - 02.2015


  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.

Tax Preparer (Seasonal)

Reliable Tax Service, Inc
01.2007 - 01.2016


  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Analyzed financial records to verify accuracy of tax returns.
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.

Education

High school or equivalent - General Studies

East Jefferson High School
01.2005

Skills

  • Excel
  • Customer Service
  • Microsoft Office
  • Quickbooks
  • Power Point
  • Microsoft Word
  • Medical Terminology
  • Data Entry
  • Payroll
  • Tax prepare
  • Accounts Payable
  • Bookkeeping
  • Invoice
  • Accounts Receivable
  • Accounting
  • Problem-solving
  • Customer relationship management (CRM)

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Certification

  • Microsoft Office Specialist (MOS) – Microsoft Office 365 and Office 2019 - Microsoft.
  • ADP
  • Medical Certification active until 2/2027

Timeline

Customer Support Specialist

Hertz Rental Car
06.2023 - 08.2024

Patient Access Representative

Lake View Hospital
12.2019 - 05.2023

Accounting Assistant

Topp Knotch Personnel, Inc.
03.2015 - 11.2019

Revenue Cycle Administrator

Ochsner Health System
01.2012 - 02.2015

Tax Preparer (Seasonal)

Reliable Tax Service, Inc
01.2007 - 01.2016

High school or equivalent - General Studies

East Jefferson High School

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Brittany Tapp