Brittany Tapp
Katy
Summary
Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Hertz Rental Car
Kenner, LA
06.2023 - 08.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Patient Access Representative
Lake View Hospital
Covington, LA
12.2019 - 05.2023
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Accounting Assistant
Topp Knotch Personnel, Inc.
Gretna, LA
03.2015 - 11.2019
- Processed payments and documents such as invoices, journal vouchers, reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Expedited invoice processing with effective communication between internal departments and external vendors.
Revenue Cycle Administrator
Ochsner Health System
Metairie, LA
01.2012 - 02.2015
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Tax Preparer (Seasonal)
Reliable Tax Service, Inc
Kenner, LA
01.2007 - 01.2016
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Analyzed financial records to verify accuracy of tax returns.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
Education
High school or equivalent - General Studies
East Jefferson High School
01.2005
Skills
- Excel
- Customer Service
- Microsoft Office
- Quickbooks
- Power Point
- Microsoft Word
- Medical Terminology
- Data Entry
- Payroll
- Tax prepare
- Accounts Payable
- Bookkeeping
- Invoice
- Accounts Receivable
- Accounting
- Problem-solving
- Customer relationship management (CRM)
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Certification
- Microsoft Office Specialist (MOS) – Microsoft Office 365 and Office 2019 - Microsoft.
- ADP
- Medical Certification active until 2/2027
Timeline
Customer Support Specialist
Hertz Rental Car
06.2023 - 08.2024
Patient Access Representative
Lake View Hospital
12.2019 - 05.2023
Accounting Assistant
Topp Knotch Personnel, Inc.
03.2015 - 11.2019
Revenue Cycle Administrator
Ochsner Health System
01.2012 - 02.2015
Tax Preparer (Seasonal)
Reliable Tax Service, Inc
01.2007 - 01.2016
High school or equivalent - General Studies
East Jefferson High School