Lois Olowoyo
Tampa Bay Area
Summary
Detail-oriented professional with extensive experience in legal support, customer service, and media production. Proven skills in cross-functional collaboration and project coordination, delivering results through effective communication. Committed to supporting organizational goals with clarity and creativity.
Overview
8
8
years of professional experience
Work History
Legal Assistant
SSA Office of Hearings Operations
St. Petersburg
05.2023 - Current
- Managed sensitive legal case files, ensuring accuracy and compliance with federal protocols.
- Processed four to five complex cases daily, averaging 20 to 25 cases weekly.
- Queried databases for additional information, updating case files as necessary.
- Communicated with claimants, legal representatives, and internal staff, maintaining professionalism.
- Utilized strict scripts for client updates and corrected misinformation from attorneys.
Video Production Intern
Think Integrated
Orlando
08.2022 - 12.2022
- Produced motion graphics and video content for clients, including Sodexo and Lighthouse Foundation.
- Utilized Canva, Adobe Photoshop, Adobe Premiere Pro, and Adobe After Effects for content creation.
- Edited and organized footage to enhance corporate storytelling and brand engagement.
Associate Teacher
Bright Horizons
Tampa Bay Area
11.2021 - 10.2022
- Delivered developmentally appropriate care and instructional activities for children aged three months to six years.
- Maintained daily communication with families through updates and digital tools.
- Documented incidents according to school protocol for administration and parental awareness.
- Uploaded daily photographs of children participating in educational activities to ensure parental engagement.
- Collaborated on developing classroom routines, curriculum, and safety procedures.
- Identified and organized activities using available resources, guiding children through hands-on learning experiences.
- Facilitated clean-up processes after activities to instill responsibility and respect for shared spaces.
Customer Service Team Member
Chick-fil-A
Tampa Bay Area
09.2019 - 05.2021
- Processed over 100 customer orders daily in a high-volume retail environment.
- Managed in-store and mobile orders, ensuring accuracy and timely delivery.
- Resolved customer concerns efficiently while maintaining a hospitable atmosphere.
- Facilitated communication between kitchen and service staff to optimize workflow.
- Adapted to staffing shortages by multitasking between order taking and preparation.
- Handled online orders meticulously, preventing errors and enhancing customer satisfaction.
- Maintained composure under pressure during peak periods, fostering a positive experience.
- Supported team operations by stepping into various roles as needed.
Student Associate
Florida Advanced Technological Education Center
Tampa
10.2017 - 12.2018
- Supported logistics and communications for STEM outreach programs and NSF-funded initiatives.
- Assisted in writing and proofreading grant applications for department projects.
- Designed and disseminated promotional content, including flyers, for department activities.
Education
Bachelor of Science - Telecommunications – Film & Television Production, Theatre Production
University of Florida
Gainesville, FLSkills
- Project coordination and documentation
- Client communication and case management
- Motion graphics and video editing
- Adobe Premiere Pro and After Effects
- CRM tools and Microsoft Office
- Google Workspace proficiency
- Empathetic listening and cultural sensitivity
- Community engagement strategies
Volunteer Experience
- Volunteer, Straz Center for the Performing Arts, 01/01/24, Present
- Founder, Korean Language Exchange Group, University of Florida, 01/01/20, 12/01/21
References
References available upon request.
Timeline
Legal Assistant
SSA Office of Hearings Operations
05.2023 - Current
Video Production Intern
Think Integrated
08.2022 - 12.2022
Associate Teacher
Bright Horizons
11.2021 - 10.2022
Customer Service Team Member
Chick-fil-A
09.2019 - 05.2021
Student Associate
Florida Advanced Technological Education Center
10.2017 - 12.2018
Bachelor of Science - Telecommunications – Film & Television Production, Theatre Production
University of Florida
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