Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Terry

Tupelo,MS

Summary

Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Skilled in medical record-keeping, client relations, and resolving complex issues. Possesses excellent communication and customer service skills to deliver quality patient care.

Overview

9
9
years of professional experience

Work History

Customer Service Manager

State Farm - Brannon Poland Agency
08.2021 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Kept accurate records to document customer service actions and discussions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Certified Veterinary Medical Technologist

Dilworth Small Animal Hospital
05.2019 - 08.2021
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Filed daily progress records, surgery logs, x-ray logs, and routine records.
  • Administered medications to animals in treatment and documented changes in condition.

Veterinary Assistant

Animal's Choice Vet Clinic
07.2014 - 07.2017
  • Provided customer support to clients, answering questions and addressing concerns.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Processed new patients and updated client records.

Education

Bachelor of Science - Veterinary Medical Technology

Mississippi State University
Starkville, MS
05.2019

Skills

  • Medical History
  • Account Updates
  • Job and Task Observation
  • Maintaining Treatment Notes
  • Conflict Resolution Techniques
  • Customer Service
  • MS Office Expertise
  • Client Education

Timeline

Customer Service Manager

State Farm - Brannon Poland Agency
08.2021 - Current

Certified Veterinary Medical Technologist

Dilworth Small Animal Hospital
05.2019 - 08.2021

Veterinary Assistant

Animal's Choice Vet Clinic
07.2014 - 07.2017

Bachelor of Science - Veterinary Medical Technology

Mississippi State University

Similar Profiles

CREATE PROFILE
Brittany Terry