BRITTANY THAXTON
Broken Arrow
Summary
Practical Nursing student seeking a Patient Transporter position where I can support patients, assist staff, and gain hands-on experience while furthering my education in healthcare.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Concentrix - Remote
08.2021 - 10.2025
- Assisted patients and customers in scheduling medication mail orders with accuracy and professionalism
- Handled high-volume inbound calls, verified patient information, and ensured prescriptions were processed correctly
- Provided clear instructions, answered questions about medication delivery timelines, and resolved issues efficiently
- Used multiple computer systems to update accounts, document interactions, and track order status
- Maintained compliance with HIPAA guidelines and company privacy standards
- Delivered friendly, patient-centered customer service while meeting performance and quality metrics
- Resolved customer inquiries through various communication channels, ensuring high satisfaction levels.
- Assisted in training new team members on company policies and best practices for service excellence.
Home Health Aide
Good Shepherd
07.2018 - 06.2021
- Assisted clients with daily living activities, including bathing, grooming, dressing, and mobility
- Monitored patient conditions, reported changes to nurses or family members, and documented care activities
- Provided companionship and emotional support to promote comfort and well-being
- Helped with light housekeeping, meal preparation, and medication reminders
- Followed safety guidelines, infection-control procedures, and privacy policies (HIPAA)
- Supported clients in maintaining independence and dignity in their home environment
- Assisted clients with daily living activities, ensuring comfort and safety.
Education
LPN -
ATA College
High school diploma - undefined
Bastrop High School
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Certification
Basic Life Support (BLS) Certification
American Heart Association
Timeline
Customer Service Representative
Concentrix - Remote
08.2021 - 10.2025
Home Health Aide
Good Shepherd
07.2018 - 06.2021
High school diploma - undefined
Bastrop High School
LPN -
ATA College