Brittany Thomas
American Signature Furniture
Jacksonville,US
14
years of professional experience
Customer service professional prepared to excel in managing client accounts and ensuring exceptional service delivery. Background in fostering client relationships and resolving concerns with focus on results. Reliable and adaptable team player, skilled in communication and problem-solving, contributing to dynamic team environments and achieving targets.
Work History
Customer Account Specialist
4 Years 4 Months- Managed customer accounts, ensuring accurate and timely processing of orders and inquiries.
- Resolved complex customer issues through effective communication and problem-solving strategies.
- Collaborated with sales team to streamline account management processes, enhancing customer satisfaction levels.
- Provided training and mentorship to new team members on account management best practices and tools.
Physical Therapy Aide
1 Year 2 Months- Assisted physical therapists with patient care and rehabilitation activities.
- Prepared treatment areas and maintained cleanliness of equipment and supplies.
- Monitored patient progress and reported observations to the therapy team.
- Supported patients during exercises, ensuring proper techniques were followed.
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
Package Handler
1 Year 8 Months- Operated package scanning equipment to ensure accurate tracking and timely deliveries.
- Sorted and organized incoming shipments to optimize workflow efficiency.
- Assisted in training new team members on safety protocols and operational procedures.
- Coordinated with team leads to resolve logistical challenges during peak periods.
Hair Stylist
1 Year 4 Months- Cutting, styling, coloring and maintaining clients hair to desired preference
- Responsible for scheduling, marketing, client retention, and staying up to date with current industry trends
- Responsible for sanitation and inventory
Delta Dental Onsite Representative
2 Years- Acted as liaison between City of Jacksonville benefits coordinators, and employees for Delta Dental
- Responsible for resolving customer complaints
- Assisted in special projects for upper level management
Patient Care Coordinator
2 Years 5 Months- Provides coordinated care to (age-specific) patients by developing, monitoring, and evaluating interdisciplinary care.
- Schedule patients for Industrial therapy services
- Respects patients by recognizing their rights; maintaining confidentiality
Customer Service Representative
3 Years 1 Month- Smoothly maintained office operations by answering phones, forwarding messages and distributing communications to all staff
- Served as the assistant to top level management Create and adjust pricing and contact spreadsheets of employees and top level management
- Maintains supplies by checking stock to determine inventory levels, anticipating requirements; placing and expediting orders;
Education
Bachelor of Science - Women’s Studies
Cosmetology Certification
Skills
Strong negotiation
Client retention strategies
Industry expertise
Financial acumen
Document management
Schedule coordination
Account administration
Timeline
Physical Therapy Aide
Fleet Landing
10.2024 - 12.2025Read More
Package Handler
Federal Express
03.2023 - 11.2024Read More
Customer Account Specialist
American Signature Furniture
10.2021 - 02.2026Read More
Hair Stylist
ULTA BEAUTY
05.2019 - 09.2020Read More
Delta Dental Onsite Representative
ROBERT HALF
01.2017 - 01.2019Read More
Patient Care Coordinator
ALIGN NETWORKS
05.2015 - 10.2017Read More
Customer Service Representative
NORTH FLORIDA SALES
04.2012 - 05.2015Read More
PAUL MITCHELL the SCHOOL JACKSONVILLE
Cosmetology Certification
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UNIVERSITY OF FLORIDA (UF)
Bachelor of Science from Women’s Studies
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