Brittany Tingler
Harrisburg,PA
Summary
Proven Orthodontic Assistant with a track record of enhancing patient satisfaction and streamlining lab processes. Excelled in orthodontic bonding and demonstrated exceptional communication, leading to improved treatment outcomes. Skilled in retainer fabrication and adept at managing orthodontic emergencies, contributing to a more efficient and patient-focused practice. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Orthodontic Assistant
Galletto, McCarthy & Associates
11.2019 - 09.2023
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting examinations.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Set appointments and made follow-up calls.
- Managed emergency situations calmly, providing immediate care when necessary before escalating to the orthodontist if needed.
Orthodontic Office Manager & Treatment Coordinator
Orthodontics on the Line
11.2022 - 04.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Lab Technician & Orthodontic Assistant
Reardon Dental - Downingtown
05.2019 - 03.2020
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Troubleshot and resolved equipment and process issues.
- Collaborated with orthodontists to customize appliance designs, ensuring optimal fit and effectiveness for each patient.
- Facilitated seamless case transitions between lab technicians by maintaining detailed and accurate records for each work order, ensuring smooth handoffs and minimized delays.
Orthodontic Lab Technician & Assistant
Brady Orthodontics
10.2018 - 05.2019
- Increased accuracy of final products by meticulously reviewing prescriptions from orthodontists before initiating production process.
- Participated in continuing education opportunities to stay current on industry trends and advancements, applying newfound knowledge to enhance overall lab performance.
- Trained or supervised other dental technicians or dental laboratory bench workers.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Completed detailed models of patients' mouths to create accurate devices.
- Streamlined lab processes for increased efficiency, resulting in timely completion of work orders and reduced turnaround times.
Education
Radiology & Business Administration
Montgomery County Community College, Pottstown
Pottstown, PAHigh School Diploma -
Pottsgrove Senior High School
Pottstown, PA06.2014
Skills
- Chart updating
- Elastics placement
- Orthodontic archwire changes
- Orthodontic bonding
- Oral Hygiene Instruction
- Bracket removal
- Orthodontic patient satisfaction
- Orthodontic emergencies
- Orthodontic debonding
- X-Ray Processing
- Retainer fabrication
- Oral Impressions
- Orthodontic study model trimming
- Orthodontic patient follow-up
- Impression pouring
- Orthodontic records management
- Orthodontic lab communication
- Space maintainer placement
- Palatal expander adjustment
- Appointment Scheduling
- CPR/AED
- Oral Hygiene
Timeline
Orthodontic Office Manager & Treatment Coordinator
Orthodontics on the Line
11.2022 - 04.2023
Orthodontic Assistant
Galletto, McCarthy & Associates
11.2019 - 09.2023
Lab Technician & Orthodontic Assistant
Reardon Dental - Downingtown
05.2019 - 03.2020
Orthodontic Lab Technician & Assistant
Brady Orthodontics
10.2018 - 05.2019
Radiology & Business Administration
Montgomery County Community College, Pottstown
High School Diploma -
Pottsgrove Senior High School
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