Brittany Tolbert
Halls,TN
Summary
Patient-focused CCHT offering 4-year background and advanced nephrology proficiency to growing organization. Well versed in all elements of hemodialysis with success in quickly building rapport with patients when delivering exceptional service and care. Proven leader and skilled in training new hires and cross-training staff.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Technician - CCHT
DaVita
12.2019 - Current
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
- Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
- Inventoried, ordered and restocked equipment and supplies needed for hemodialysis treatment.
Pest Control Technician
Dew Termite And Pest Control
04.2017 - 12.2019
- Educated and advised customers on preventive measures to reduce pest infestations.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Applied chemical solutions on building surfaces to eliminate pests.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Prepared reports and kept detailed records of pest control activities.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Adhered to most stringent safety procedures when applying chemicals.
Customer Service Manager
Walmart
09.2014 - 07.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
High School Diploma -
Halls High School
Halls, TN05.2015
Skills
- Safety Protocols
- Measuring Vital Signs
- Team Collaboration
- Emergency Situations
- Fistula Cannulation
- Employee Training
- Customer Service
- Calm and Professional Under Pressure
Certification
- CCHT - Certified Clinical Hemodialysis Technician
Timeline
Patient Care Technician - CCHT
DaVita
12.2019 - Current
Pest Control Technician
Dew Termite And Pest Control
04.2017 - 12.2019
Customer Service Manager
Walmart
09.2014 - 07.2016
High School Diploma -
Halls High School
Similar Profiles
Shakira RobinsonShakira Robinson
Administrative Assistant at DavitaAdministrative Assistant at Davita
Maria MendozaMaria Mendoza
ICHD LVN at DaVitaICHD LVN at DaVita
Yasmani DuranYasmani Duran
Inventory Specialist at DavitaInventory Specialist at Davita
Usaamah KhanUsaamah Khan
Patient Care Technician at DaVitaPatient Care Technician at DaVita
Jessica HickmanJessica Hickman
Director of Human Resources at West TN Expediting, Inc.Director of Human Resources at West TN Expediting, Inc.