Summary

Overview

Work History

Education

Skills

Timeline

Brittany Tolbert

Phoenix

Summary

Dynamic professional with proven customer relations skills and expertise in fraud prevention. Committed to enhancing customer experiences and streamlining communication processes.

Overview

years of professional experience

Work History

Customer Relations

Home Depot

Phoenix

10.2022 - Current

Assisted with the training and onboarding of new Customer Relations Advisors, sharing best practices and industry insights.
Strengthened customer relations by providing exceptional service during special events such as weddings, birthdays, and corporate gatherings.
Resolved guest concerns promptly and professionally, promoting positive customer relations.
Enhanced customer relations, implementing proactive communication strategies and personalized service offerings.
Streamlined communication for improved customer relations, managing high-volume phone calls and emails daily.
Conducted regular reviews of CRM data to identify trends and areas of improvement, leading to enhanced customer relations strategies.

Risk Analyst

Amazon

Phoenix, AZ

02.2021 - 10.2022

Analyzed risk data to identify potential vulnerabilities within supply chain operations.
Analyzed transaction patterns to identify potential fraud and mitigate risk exposure.
Generated detailed reports on findings, trends, and recommendations for improving security measures.
Reviewed customer accounts for unusual activity or patterns indicative of potential fraud risks, flagging concerns for further investigation.
Led cross-functional teams in investigating breaches, documenting findings, and implementing corrective actions.

Analyst

Waste Management

Phoenix, AZ

08.2019 - 02.2021

Analyzed waste management data to identify trends and optimize operational efficiency.
Developed strategic reports on waste diversion initiatives, enhancing decision-making processes.
Collaborated with cross-functional teams to implement sustainability programs and improve resource allocation.
Conducted market research to support service expansion strategies and identify new business opportunities.
Analyzed transactional data to detect and prevent fraudulent activities.
Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.

Specialist

Risk Management

San Diego, CA

10.2010 - 07.2013

Analyzed risk management processes to identify vulnerabilities and recommend enhancements.
Developed and implemented strategic risk assessment frameworks to streamline decision-making.
Collaborated with cross-functional teams to evaluate potential risks across various projects.
Facilitated workshops to educate users on best practices and advanced features of Microsoft applications.
Analyzed transaction patterns to identify potential fraud risks and escalate cases for review.