Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Tollin

Stoughton

Summary

Dynamic Administrative Assistant with a proven track record at Madison Area Rehabilitation Centers, excelling in customer service and office administration. Skilled in data entry and Microsoft Excel, I fostered professional relationships while enhancing client care through individualized support plans. Committed to maintaining confidentiality and ensuring optimal outcomes for clients.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

Madison Area Rehabilitation Centers
03.2023 - Current
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies
  • Accounting, cash count and vouchers
  • Maintain accurate and organized records of program participants, including eligibility data, contact information, and service documentation
  • Organize and maintain client files and records, ensuring confidentiality and accuracy
  • ISSP meetings, provide on site job training, case management, scheduling, assist with toileting, assist with meals, ADL’s, job coaching, community outings, 1:1 support and various other assistance with clients needs.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.

Direct Support Professional

Wacosa
05.2017 - 03.2021
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns.
  • Assisted with crisis intervention to de-escalate challenging behavior.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
  • Provide on-site coaching and support to individuals in their workplace, including helping them understand job duties, learn new tasks, and navigate workplace expectations.

Education

Associate of Arts - Human Service Business Management

University of Phoenix
Tempe, AZ
03-2009

Maple Lake High School
Maple Lake, MN
05-2002

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Microsoft Word
  • Time management
  • Microsoft Excel

Timeline

Administrative Assistant

Madison Area Rehabilitation Centers
03.2023 - Current

Direct Support Professional

Wacosa
05.2017 - 03.2021

Associate of Arts - Human Service Business Management

University of Phoenix

Maple Lake High School

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Brittany Tollin