Brittany Townsend
Baton Rouge,LA
Summary
Seeking full long-term employment. Am a responsible worker that is proficient in management and people skills. Passionate and motivated, with a drive for excellence. Fluent in Microsoft word and Excel. Goal oriented and dedicated to high levels of customer satisfaction and meeting aggressive business goals. Am also a professional banker with proven track record in building and nurturing client relationships to drive business growth. Expert in assessing financial needs and providing customized solutions to meet client goals. Known for strong team collaboration and adaptability, ensuring seamless service delivery and client satisfaction. Proficient in customer service and financial product knowledge.
Overview
11
11
years of professional experience
Work History
Branch Relationship Banker
Regions Bank
08.2023 - Current
- Made introductions to partners to help meet customer's broader financial needs.
- Grew book of business through proactive outreach.
- Conducted needs-based conversations to identify customer credit, deposit and investment requirements.
- Managed sensitive customer documents securely, safeguarding client privacy and minimizing risk exposure for the bank.
- Explained and demonstrated self-service mobile options to customers.
Specialists
Lowe’s
11.2013 - 05.2022
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Developed training materials to enhance staff proficiency and productivity.
- Optimized inventory management, minimizing waste and reducing costs.
- Restructured customer service process, ensuring quicker response times.
Education
Bachelor of Science - Accounting And Finance
Park University
Parkville, Mo.10-2024
High School Diploma -
Glen Oaks Senior High School
Baton Rouge, LA01.2006
Skills
- Goal oriented
- Credit analysis
- Banking operations
- Money handling
- Relationship building and management
- Account closings
- Multitasking Abilities
Timeline
Branch Relationship Banker
Regions Bank
08.2023 - Current
Specialists
Lowe’s
11.2013 - 05.2022
Bachelor of Science - Accounting And Finance
Park University
High School Diploma -
Glen Oaks Senior High School
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