BRITTANY TROTTER
Atlanta,GA
Summary
Seasoned insurance professional with a strong background in property claims, prepared to lead and elevate claims operations. I thrive in fast-paced environments where attention to detail, clear communication, and sound judgment are key. Whether it’s resolving complex claims, coaching team members, or improving workflows, I bring a proactive mindset and a collaborative approach. I believe in leading by example and creating a supportive environment where teams can grow and deliver exceptional service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Lead
CCMS & Associates
11.2024 - 06.2025
- Trained new team members by relaying information on company procedures and requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching and feedback.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Litigation Adjuster/ Team Lead
Cross Country Adjusting
10.2023 - 06.2024
- Managed a high volume of claims while maintaining and prioritizing tasks according to deadlines.
- Improved negotiation strategies for settlements with effective communication and persuasive tactics.
- Expedited claim resolution by promptly responding to inquiries from both public adjusters and attorneys.
- Developed relationships with public adjusters and attorneys by providing clear communication and updates on claim progress.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Appraisal Adjuster
CCMS & Associates
09.2022 - 11.2023
- Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
- Enhanced customer satisfaction by providing timely updates and effectively resolving claim disputes.
- Collaborated with legal teams to represent the company in litigation cases, leading to favorable outcomes in complex claim disputes.
- Contributed to team success by participating in regular training sessions, sharing best practices, and mentoring new adjusters.
- Negotiated fair settlements on behalf of the company for property damage claims while mitigating financial risk exposure.
Property Claims Adjuster
Creative Adjusting
08.2021 - 08.2022
- Used X1 to compile estimates for structural and personal property damage.
- Managed catastrophe response efforts during natural disasters, ensuring prompt service to affected policyholders and efficient resource allocation within the team.
- Developed effective techniques to mitigate losses.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Resolved complex, severe exposure claims using high service oriented file handling.
Complex Claims Adjuster
MidAmerica Catastrophe Services
03.2021 - 07.2021
- Assume responsibility to complex files that were previously assigned to other claim representatives.
- Negotiated with public adjusters and attorney's to reach mutually satisfactory resolutions.
- Reviewed new files to determine current status of claim and to develop plan of action.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Identified suspicious losses and contacted manager for investigative assistance.
Property Claims Adjuster
N&C Claims Service
08.2020 - 02.2021
- Ensured proper payment calculations by accurately interpreting policy coverage details in relation to individual claim circumstances.
- Verified insurance claims and determined fair amount for settlement.
- Answered questions posed by public adjusters and attorneys.
- Remained adaptable to changing circumstances, demonstrating flexibility in adjusting claims handling strategies based on new information or evolving situations.
- Improved customer service ratings by consistently providing timely responses to inquiries and concerns from policyholders.
Property Claims Adjuster
Field Pros Direct
09.2019 - 08.2020
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Reconciled differences with contractors to address and resolve outstanding discrepancies in scope.
- Answered telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Property Claims Adjuster
FourSeventy Claim Management
03.2019 - 08.2019
- Expedited claim resolutions by working closely with legal when necessary to resolve disputed claims or potential litigation issues.
- Managed high caseloads effectively by prioritizing tasks based on complexity and urgency of claims.
- Streamlined the claims process for increased efficiency by consistently updating and maintaining accurate file notes.
- Coordinated field investigations, engineer inspections, contractors and cause and origin experts.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
Independent Insurance Adjuster
BrightClaim
09.2018 - 02.2019
- Negotiated claim settlements and recommended alternatives when claims could not be settled.
- Tracked progress of all outstanding insurance claims.
- Prepared reports based upon inspection findings.
- Modeled exceptional customer service skills and appropriate negotiation techniques.
- Calculated building codes using measurements and established payment based upon Xactimate.
Insurance Claim Specialist
State Farm Insurance
12.2014 - 08.2018
- Skilled in interpreting policy and applying policy to damages.
- Proficient in use of Xactimate in completing estimates.
- Ability to provide superior customer service with strong verbal and written communication skills and successfully guide customers through claims process.
- Analyzed property damages to determine extent of damage.
- Immense ability to handle multiple claims and meet deadlines.
- Proficient in calculating depreciation factors and replacement cost.
Education
Associate of Arts - All Lines Adjuster
Polk State College
2016
Associate of Arts - Paralegal Certification
Tulane University
2013
Bachelor of Arts - Political Science
Tuskegee University
2010
Skills
- Proficient in Xactimate, Symbility, & Guidewire
- Analytical Thinking
- Time Management
- Litigation Support
- Settlement Negotiation
- Complex Problem-Solving
- Attention to Detail
- Customer Focus
Certification
- FL W319799
- LA 693437
- NM 17925822
- TX 2103145
- RI 2332642
- NFIP 0070008505
Timeline
Team Lead
CCMS & Associates
11.2024 - 06.2025
Litigation Adjuster/ Team Lead
Cross Country Adjusting
10.2023 - 06.2024
Appraisal Adjuster
CCMS & Associates
09.2022 - 11.2023
Property Claims Adjuster
Creative Adjusting
08.2021 - 08.2022
Complex Claims Adjuster
MidAmerica Catastrophe Services
03.2021 - 07.2021
Property Claims Adjuster
N&C Claims Service
08.2020 - 02.2021
Property Claims Adjuster
Field Pros Direct
09.2019 - 08.2020
Property Claims Adjuster
FourSeventy Claim Management
03.2019 - 08.2019
Independent Insurance Adjuster
BrightClaim
09.2018 - 02.2019
Insurance Claim Specialist
State Farm Insurance
12.2014 - 08.2018
Associate of Arts - Paralegal Certification
Tulane University
Bachelor of Arts - Political Science
Tuskegee University
Associate of Arts - All Lines Adjuster
Polk State College
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