BRITTANY TURNER
Searcy,United States
Summary
Disciplined professional experienced in document management and time management. Offers skills in recordkeeping, knowledge of information security practices and background in office standards. Looking to put knowledge and abilities to good use in clerical position focused on information and document oversight. Highly experienced in insurance verification, LITE, Intergy, Intergy EMR and AS400 programs.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Lincare Home Oxygen And Respiratory Systems
Searcy, AR
05.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving Concerns.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
Customer Service Representative
INFOCISION, Remote
03.2020 - 11.2021
- Answer calls
- Greet Customers with a friendly and positive attitude
- Open and maintain customer accounts
- Place or cancel orders
- Take payment information and process transactions
- Provide strong customer service and assistance on escalated calls
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled over 50 calls per shift signing up new customers, retrieving customer data,
Medical Records Specialist
ARcare
Augusta, AR
07.2018 - 03.2020
- Maintained patient records in compliance with security regulations.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Maintained patient charts and accurately recorded new information.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Maintained relationships with medical providers, suppliers and reporters.
- Followed up with patients about medical and healthcare processes.
- Uploaded physician progress notes, history and physicals into electronic medical records.
Home Health Care Provider
Private Care
Beebe, AR
10.2016 - 02.2017
- Perform personal care activities, including bathing, grooming, dressing, eating, and using the bathroom
- Perform household duties, including meal preparation and light housekeeping
- Provide patients with mobility assistance
- Follow assignments and guidelines set by RNs, PTs, and/or OTs
- Prepare and submit all documentation by established deadlines in conjunction with policies and procedures
- Report unusual behavior and any other pertinent patient information to supervisor
- Oversee administration of medications
Education
GED -
Midland High School
Pleasant Plains, ARCertified Nursing Assistant Certificate - Nursing
WHITE COUNTY MEDICAL CENTER
Searcy, ARAssociate of Business Administration - Business Administration And Clerical Skills
University of Arkansas Community College-Batesville
Batesville, ARSkills
- Communication
- Problem Solving
- Adaptability
- Positive Attitude
- Willingness To Learn
- Strong Computer Skills
- Insurance Verification
- Proficient in Intergy and Intergy EMR
- Proficient in LITE and AS400
Accomplishments
- Achieved most CPAP setups in my region, in a month, by completing patient records and work orders with accuracy and efficiency.
- Recognized by customers and managers for expedient and effective service.
- Documented and resolved customer accounts
- Resolved customer complains with active listening
Timeline
Customer Service Representative
Lincare Home Oxygen And Respiratory Systems
05.2022 - Current
Customer Service Representative
INFOCISION, Remote
03.2020 - 11.2021
Medical Records Specialist
ARcare
07.2018 - 03.2020
Home Health Care Provider
Private Care
10.2016 - 02.2017
GED -
Midland High School
Certified Nursing Assistant Certificate - Nursing
WHITE COUNTY MEDICAL CENTER
Associate of Business Administration - Business Administration And Clerical Skills
University of Arkansas Community College-Batesville
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