Brittany Ustik
Ocala,FL
Summary
As I start my working and college career, I am eager to work with a great team and company. I am very dependable and always early. I am available immediately and for any shift schedule. I have experience in Customer Service, Computer literate including many different software programs and Excel knowledge. Stocking and managing supplies, Clerical duties including answering phones, scheduling appointments, managing a team.I look forward to working together with an awesome team and excelling while increasing my knowledge in many different areas becoming well rounded.
Overview
7
7
years of professional experience
Work History
Back of House Supervisor
Pet Paradise Resort
Ocala, FL
10.2024 - Current
- Oversaw daily operations to maintain efficient workflow in back-of-house settings.
- Mentored employees in adhering to safety standards.
- Prioritized tasks to ensure timely completion of daily projects.
- Ensured effective communication with front-of-house supervisor to resolve guest experience issues.
- Partnered with service staff to optimize workflow and enhance guest experience during busy shifts.
- Facilitated training to create a flexible team for various responsibilities.
- Collaborated with various departments to ensure seamless operations during special events.
- Contributed to hiring decisions by selecting candidates with strong potential for success in the back-of-house team.
- Managed routine animal care activities to uphold optimal health and welfare.
- Implemented systems for inventory management to enhance supply efficiency.
- Performed routine evaluations to track animal behavior and health metrics.
- Guided junior staff to enhance their skills.
- Attended workshops, conferences, and seminars on animal welfare and management practices.
- Ensured cleanliness and safety of animal environments through supervision of cleaning routines.
- Organized regular discussions to improve staff interaction and develop strategies for operational improvements.
- Maintained inventory levels to support proper animal care.
- Implemented environmental enrichment strategies to reduce animal stress levels.
- Evaluated staff performance regularly, providing constructive feedback and support to improve individual skills and overall team effectiveness.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Executed medication and treatment plans as directed by veterinarian.
- Oversaw inventory management and ensured timely ordering of supplies.
- Entered data on animals' physical attributes into computer system for evaluation by senior staff.
- Prepared rooms efficiently to facilitate smooth transitions between appointments.
CUSTOMER SERVICE SPECIALIST / DISPATCHER
Tri-Co Communications
02.2023 - 07.2024
- Position included clerical duties, customer service satisfaction, receiving and shipping out of orders, scheduling and dispatching techs in the field documenting and recording all information on Excel Spreadsheets
LEAD KEY HOLDER / SUPERVISOR
PetSense Pet Store
10.2020 - 02.2023
- Promotions from store Associate to Keyholder then to Lead Keyholder. Managing store responsibilities including payroll and monetary deposits, Customer Service, Inventory, managing store in Assistant manager type role, caring for all animals and critters, Lead Trainer, working Open to Close shifts.
STORE CUSTOMER SERVICE ASSOCIATE
Big Lots
08.2020 - 11.2020
- Managing front end duties that include customer service, answering of phones, collecting money for purchases. Stocking shelves and managing deliveries of products with everyday duties.
OFFICE INTERNSHIP
Brooks Rehabilitation Homecare
05.2018 - 05.2019
- Filing of medical record information, and answering phones and computer documentation.
Education
HIGH SCHOOL DIPLOMA - undefined
LAKE WEIR HIGH SCHOOL
06.2020
Skills
- VERY DEPENDABLE AND PUNCTUAL
- TEAM ORIENTED AND TASK/GOAL DRIVEN
- ABILITY TO WORK INDEPENDENTLY OR WITH A TEAM
- LEADERSHIP AND CUSTOMER SERVICE SKILL
- EAGER AND FAST LEARNER
- EXCELS IN TIME MANAGEMENT SKILLS
- COMPUTER AND TECHNOLOGY SKILLED
- PROFICIENT IN EXCEL AND MICROSOFT
- TRAINING ONCOMING STAFF MEMBERS
- Team leadership
- Team building
- Conflict resolution
- Staff management
Timeline
Back of House Supervisor
Pet Paradise Resort
10.2024 - Current
CUSTOMER SERVICE SPECIALIST / DISPATCHER
Tri-Co Communications
02.2023 - 07.2024
LEAD KEY HOLDER / SUPERVISOR
PetSense Pet Store
10.2020 - 02.2023
STORE CUSTOMER SERVICE ASSOCIATE
Big Lots
08.2020 - 11.2020
OFFICE INTERNSHIP
Brooks Rehabilitation Homecare
05.2018 - 05.2019
HIGH SCHOOL DIPLOMA - undefined
LAKE WEIR HIGH SCHOOL