Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Joshua Townsend

Spokane,United States

Summary

I am an energetic and reliable professional with excellent leadership and organizational skills. I pride myself on increasing team productivity while ensuring customer satisfaction and being an accomplished multitasker with excellent communication skills.

I have an aptitude for anticipating customer needs, addressing complaints and resolving issues in timely manner, while staying focused and positive in stressful situations and high-volume environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Back Of House Supervisor

Selkirk Pizza & Tap House
08.2022 - 01.2024
  • Enhanced team productivity by implementing efficient scheduling and task delegation systems.
  • Reduced food waste through effective inventory management and proper storage techniques.
  • Improved employee retention by providing ongoing training and promoting a positive work environment.
  • Ensured kitchen cleanliness, adhering to health and safety regulations for optimal sanitary conditions.
  • Optimized workflow by establishing well-defined station responsibilities for all kitchen personnel.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Salesman

Midstate Co-op Irrigation
08.2020 - 06.2022
  • Developed strong client relationships through consistent communication and exceptional customer service.
  • Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
  • Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
  • Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.

Cook

IHOP
10.2019 - 08.2020
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Education

Bachelor of Arts - Biblical Studies

Great Northern University
Spokane
05.2026

High School Diploma -

Mead High School
Spokane, WA
06.2017

Skills

  • Food serving and preparation
  • Excellent communication
  • Conflict resolution
  • Multi-tasking
  • Work well under stress
  • Attention to detail
  • Dependable and responsible
  • Adaptability

Certification

Food Handlers Permit

References

Chanelle Fullmer (Selkirk Pizza & Tap House) - 509.720.9871


John Teske (Midstate Irrigation) - 509.859.1991


Timeline

Back Of House Supervisor

Selkirk Pizza & Tap House
08.2022 - 01.2024

Salesman

Midstate Co-op Irrigation
08.2020 - 06.2022

Cook

IHOP
10.2019 - 08.2020

Bachelor of Arts - Biblical Studies

Great Northern University

High School Diploma -

Mead High School

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Joshua Townsend